We were established by our very first customers, so we have always been customer-first.
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We started as Qantas Staff Credit Union, more than 60 years ago. Back then our customers were the people of Qantas. They brought Australia to the world, and back home again. And we supported them through all their journeys.
Today, we’re Qudos Bank. We’re still customer-owned, returning profits through our products and services. And we still take care of people’s financial needs everywhere they go — whether they’re travelling the world, exploring their own backyard or moving on to a new stage of life.
But now, we’re a bank for all people. Because everyone needs a bank that follows you to all of life’s destinations. Wherever that is, we help you make your own way there.
Qudos Bank is one of Australia’s largest customer-owned banks with over $5 billion in assets and branches in Sydney, Melbourne and Brisbane.
We were founded in 1959 by a group of Qantas employees who wanted to establish better financial options for - themselves, their families, and their community. Since then we’ve grown to become an award-winning financial services provider for all Australians, and a leader in the customer-owned banking industry.
Being 100% customer-owned means our customers and owners are the same. Everything we do, the decisions we make, and the way we operate, is designed with the customer at the heart of it all. We exist for the benefit of our customers and community, not for making profit for the benefit of shareholders.
We’re a proud member of the Customer Owned Banking Association and have made a commitment to follow the Customer Owned Banking Code of Practice. This Code of Practice outlines 10 key promises that we have made to you.
We believe in doing the right thing for our customers and community, and in the power of people coming together to pursue financial freedom. And our goal is to be THE bank our customers value most.
Since originating in 1959, our journey has seen us through many changes, but our beliefs and values have led us every step of the way.
We were established by our very first customers, so we have always been customer-first.
We’re authentic. Because trust is earned by matching our words to our actions.
We champion the use of initiative because the ability to empower others is a privilege of its own.
We are passionate. Our spirit means the smallest details matter.
Though we’re made of many minds and talents, we pride ourselves on working as one team.
100% customer-owned
We exist for your benefit. As a mutual bank our profits go back to you in the form of better products and services. We don’t directly invest in or lend to businesses or initiatives involved in the coal/fossil fuel industries or environmentally detrimental projects so you can feel good about how your money is invested.
Outstanding service
Our experienced team of personal bankers and home loan specialists are dedicated to ensuring you receive the highest level of service but don’t take our word for it, read the latest from our customers at productreview.com.
Products and rates
Get more value with our great rates and low to no fees.
Not only can you earn Qantas Points on our Visa Platinum Credit Card, we’re also one of the few banks that lets you earn Qantas Points on a wide range of our products, including our Qantas Points Home Loan, Qantas Points Saver transaction account, and Qantas Points Car Loan.#
Safety and security
We have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic time-outs. When you do your banking online or via the app you can be assured that your banking is safeguarded and protected 24/7.
Ease of banking
We offer a range of ways to bank, making banking with us easy and convenient. Choose from 24/7 online or mobile banking, visit us in branch at one of our locations across Australia, or use the Bank@Post services at over 3,500 Australia Post Offices nationally.
To bank the way you want, when you want take control with our mobile app.
Plus, our customers enjoy their own exclusive Member Lounge at Qudos Bank Arena and from time-to-time special ticket offers and competitions offering VIP experiences.
Switching to Qudos Bank is easy - and we're here to help! If you’re new to banking with us, your membership will be included with your product application and we ID you online as a part of the process. We can assist you to move your accounts and regular payments from your old bank to your new Qudos Bank account.
Learn more on how to switch your account to Qudos Bank.
