Apple Pay

Apple Pay

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Pay faster, easier and more securely with Apple Pay.

Now you can add your Qudos Bank Visa Debit or Credit Card to Apple Pay for an easy way to tap and pay.

Apple Pay

 

Adding your card to Apple

Adding Your Card To Apple Pay
 
Apple Wallet App

iPhone

1.Open the wallet app, tap the "+" sign and follow the prompts.


Apple Watch

1. Open the Watch App on your iPhone and tap "Wallet & Apple Pay".

2. Then tap "Add Credit or Debit Card" and follow the prompts.


iPad

1. Go to Settings and tap “Wallet & Apple Pay”.

2. Then tap “Add Credit or Debit Card” and follow the prompts.


MacBook Pro with Touch ID

1. Go to System Preferences and select “Wallet & Apple Pay”.

2. Then select “Add Card”.


See how to add a card

add_a_card

 

 

 

How to use Apple Pay

Paying in stores

Quickly pay in stores using your iPhone or Apple Watch.

Face ID

Double click on the side button, glance at your screen, then hold your iPhone near the reader.

Touch ID

Hold your iPhone near the reader with your finger on Touch ID.

Apple Watch

Double click the side button and hold your Apple Watch up to the reader.

Where to use Apple Pay

contactless-pay-symbol

Apple Pay can be used anywhere you can tap and pay
or anywhere you see this symbol.

Paying online or in apps

Apple Pay is the easier, safer way to pay in stores, in selected apps and on participating websites with your iPhone, Apple Watch, iPad and Mac.

You can quickly check out using the devices you carry every day.

Apple Pay is also the safer and faster way to pay on participating websites and in selected apps because you no longer have to create an account or fill out lengthy forms.

 

Need some help?

  What is Apple Pay and how does it work?

Apple Pay is a digital wallet that allows you to make contactless payments with your compatible Apple device at contactless terminals in store, online and in-app at participating merchants.

  Which cards are eligible to be added to Apple Pay?

All Qudos Bank credit cards and Visa debit cards which support contactless payments are eligible to be added to Apple Pay. Please note that Cue Card is not enabled for Apple Pay.

  How secure is an Apple Pay transaction?

Apple Pay can be more secure than using a physical card. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

  Will you share my personal information with Apple?

Yes, we may exchange information with Apple relating to the set up and use of Apple Pay, including (but not limited to) information about your Apple Device (on which your Qudos Bank Card is registered), your transaction history and other information required to facilitate the Apple Pay experience.

Apple may also use your personal information for different purposes. Please review Apple Pay’s terms and conditions and privacy policies carefully. We may also exchange your information with other service providers (such as Visa or EFTPOS).

If you don't want us to collect or disclose this information, you should not register a Qudos Bank Card for use in Apple Pay.

Full details on how we collect and use your personal information can be found in our Privacy Policy.

  Which phones or devices can I use Apple Pay on?

Apple Pay works with:

  • iPhone SE (and later versions) in stores, within apps, and on the web in Safari
  • iPad Pro, iPad Air 2, and iPad mini 3 (and later versions) within apps and on the web in Safari
  • Apple Watch in stores and within apps
  • Mac for payments on the web in Safari

For a full list of compatible Apple Pay devices, see Apple Support.

  What do I need to successfully add a card to Apple Pay?

To successfully add a card to Apple Pay you will need to ensure that:

  • you have a compatible Apple device
  • you have an eligible Qudos Bank debit or credit card which has been activated
  • you have provided Qudos Bank with your mobile number and email address in the correct fields

For customers based in Australia, please check and update the following details by going into online banking (go to settings/contact details):

  1. Ensure you have a valid up-to-date email address registered with us; AND
  2. Check that your mobile number is current and is in one of the two following formats: 614XXXXXXXX or 04XXXXXXXX. *Note that parentheses, spaces and dashes make your mobile number invalid.
  3. Check your mobile number is in the ‘mobile’ field and not the ‘home’ or ‘business’ phone fields.

For customers currently living overseas, with an International Mobile number please send us a secure email or call us on +61 2 9582 3200 from Mon - Fri: 7am - 7pm (AEST) and Sat: 9am - 5pm (AEST)

  Why do I need to complete verification when I add my card to Apple Pay?

When you add a card to Apple Pay, you are required to verify it to help protect your account. As part of the process through Apple Pay we will send you a text message to your mobile with a verification code. You should ensure that Qudos Bank has your correct mobile number in order to receive the verification code via text message (you may also call our Contact Centre on 1300 747 747 for verification). We also require a current email address to send the welcome notification. If you do not have a valid mobile and email registered with us (or have had these details registered for less than 30 days), you may also call our Contact Centre on 1300 747 747 for verification and Card provisioning.

  What is the Device Account Number?

The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to.

  Where can I find the Device Account Number?

The Device Account Number can be found by opening the Wallet app, select a card and tap the dots-icon symbol, then scroll down to Device Account Number.

  Can I add multiple cards to Apple Pay on my device?

Yes, you can add multiple Qudos Bank cards to Apple Pay on compatible Apple devices and choose a default card. However, you must select the required card prior to making a purchase if more than one card is added.

  Can I add my Qudos Bank card on multiple devices and wallets?

Yes, you can add the same card to more than one device.

  Can I use Apple Pay if I am overseas in the same way I would in Australia?

Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.

  Can I add my loyalty or gift cards to Apple Pay?

Yes, you can add your loyalty cards and gift cards to Apple Pay.

  Do I need to use my card PIN with Apple Pay?

If you make a transaction of over $100 you might be prompted to enter your physical card PIN at the contactless terminal. If a PIN code is required to authorise a refund, you will need to enter your physical card PIN at the terminal.

  Do I need an internet connection to make payments through Apple Pay?

No. You don't need an internet connection to use Apple Pay in stores.

  Can I take cash out using my debit card with Apple Pay?

No, currently you cannot take cash out using your Qudos Bank Debit card with Apple Pay.

  I've received a reissued or replacement Qudos Bank card, do I need to update my card information with Apple Pay?

If the replacement card has the same card number and different expiry, then you do not need to add your new card to Apple Pay, as the expiry date will be automatically updated.

  My physical card has expired. Do I need to re-enrol it in Apple Pay?

If your replacement card is issued with the same card number but different expiry, you do not need to re-enrol your card in Apple Pay. However, until a new card is issued, the expired card will not work in Apple Pay.

  Can I use Apple Pay as a backup when I lose my card?

No, if your physical card is placed on hold, reported lost or stolen or cancelled then the Device Account Number that was created when adding the card to Apple Pay will no longer be able to be used to process transactions.

  How do I remove or suspend a card from Apple Pay?

iPhone

  1. Open the Wallet app
  2. Select the relevant card and then tap dots-icon symbol to see all the card details
  3. Scroll down and select Remove Card

Apple Watch

  1. Open the Apple Watch app on your iPhone
  2. Go to the My Watch tab
  3. Tap Wallet & Apple Pay and then Default Card
  4. Tap the card and then tap Remove Card

iPad

  1. Go to Settings
  2. Tap Wallet & Apple Pay and then Remove Card
  3. Choose the card to be removed from Apple Pay

Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

  What should I do if my iPhone or iPad is lost or stolen?

If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 1300 747 747 to request that your card be disabled for use with Apple Pay.

  What should I do if my Apple Watch is lost or stolen?

If your device has been lost or stolen, you can prevent unauthorised payments being made with your card on Apple Pay by:

  • Locking your phone remotely by using the Find My Device feature
  • Permanently erasing all the data on your device remotely by using Apple’s Find My Device feature
  • Reporting your card lost or stolen via online banking; our mobile app; contact centre or branch.