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In response to the COVID-19 pandemic, we helped our customers navigate their financial difficulties via a dedicated relief package. 

For customers impacted by COVID-19, we offered:

  • Modification to loan repayments
  • Repayment reductions
  • Loan term extensions
  • Fee waivers including break costs on Term Deposits

Our teams have already been checking in on those customers on an existing deferral plan to assess their ability to begin repaying their loans and will continue to contact customers prior to their existing deferral term expiring to discuss their individual circumstances. The temporary capital treatment provided by APRA for COVID-19 related loan deferrals ends on the 31st March 2021.

We are always here to help you through difficult times. If you are experiencing financial uncertainty at any time please contact us for assistance. If you would like to speak to one of our team members about your options, please call us on 1300 747 747.

To learn more about Financial Hardship and the options available please visit

  Important Information

The information on this page is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.

Loans are subject to approval. Normal lending criteria, terms and conditions and fees and charges apply. Mortgage insurance is required for home loans over 80% and is subject to approval.

#WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

The fixed rate home loan comparison rates assume a loan for an owner-occupied established home of $150,000 fixed for 2 or 3 years (respectively), monthly repayment frequency, a term of 25 years, a 20% or more deposit with principal and interest repayments, reverting to 3.09%.

The personal loan comparison rates assume a monthly repayment frequency and an unsecured loan of $10,000 with a term of 3 years, or a secured loan of $30,000 with a term of 5 years (as applicable).

* Interest only subject to approval. During an interest-only period, your interest-only payments will not reduce your loan balance. This may mean you pay more interest over the life of the loan.

^ Standard terms are available for 3, 6, 9, 12, 24 and 36 months