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Tapping into better transaction details

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Thursday, 19 December 2019

Do you ever have trouble recognising your transactions? Unsure about that charge for $45 because the merchant name is different to the restaurant name? Take the guess work out of deciphering your transactional history. Our recent mobile banking app update is all about giving our customers more detailed information on their transactions. With the introduction of the “Look Who’s Charging” service you can view in-depth descriptions on your transactions, so you know exactly where your money was spent.

This service is available in the Mobile Banking App and Online Banking for transactions and refunds made using your card or BPAY.

To view the details of your transactions, including the additional merchant information, simply click on the transaction in the Mobile Banking App or click on the ellipses in Online Banking to expand the information. You will now be able to view the merchants trading name, category, company logo, address including google map location, contact details and more.

Learn more

To find out more, visit our Mobile Banking App page.


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