Delays to card and statement delivery
Thursday, 10 September 2020
Some customers have been experiencing delays in receiving their renewal cards and account statements. Unfortunately, COVID-19 has impacted postal delivery services provided by our partner Australia Post.
We are working with our mail house and Australia Post to help improve delivery times where we can, adjusting our processes to remediate the postal delays. Please note in some cases international delivery is not possible at this time until international travel/border restrictions are lifted.
For more information on how Australia Post services have been impacted by COVID-19 please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Please see below the current expected delivery times:
A re-issued card will take approximately 5-7 days to be posted out to you.
Renewal cards are distributed between the 11th to the 18th of the month in which the card is due.
Account statements are lodged within the first week of the following month, for example August statements were lodged last week, depending on your location you should expect to receive it in the next week.
Due to the postal delays these times may be extended. We apologise for the inconvenience caused by these delays.