page top

(Update) Log in on a new device or browser notification

Attention: open in a new window. Print

Thursday, 20 August 2020

On Monday the 10th of August we introduced a new notification service to assist in further improving your account security.

This service was additional to the existing fraud monitoring and security protocols we already have in place.

An email notification was activated to notify you each time you logged into your account via a new device or web browser. Within the first few days of the service operating, we discovered some scenarios where customers were receiving alerts in circumstances not related to logins to new devices or browsers. This created unnecessary concern and confusion resulting in a decision to roll-back the service for the time being. The service has now been turned off as of 11:00am on Wednesday the 12th of August.

We are exploring how we can refine and improve the notification service, as well as better educate customers on the service functionality before reintroducing it again in the future.

We apologise for any concern or inconvenience this may have caused you. Our intention was to provide another layer of security to protect your accounts.

Your security remains our highest priority and you can rest assured that our existing account monitoring and fraud protection technologies continue to provide ongoing protection.

 


Monday, 10 August 2020

To improve customer security and prevent potential fraudulent activity, we have introduced a new device log in notification service. You will receive an email notifying you that there has been a new log in to your Online Banking or Qudos Bank App account from a new device or browser.

The email will highlight the name of the device or browser used and the time of the log in.

Please note, as this service has been newly introduced, customers will be receiving an email notification after their first successful login in from the 10th August, even if you have logged into this device prior this date. We apologise for the inconvenience this may cause and thank you for your patience and understanding.

If you receive a new device log in notification email and it was not you, please contact us.

 

Comments

Please login to post comments or replies.