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Online Banking accessibility - Antivirus software issue

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Tuesday, 23 October 2018

We’ve been advised that some customers are having difficulty accessing online banking from their computers due to an incompatibility with their anti-virus software.

Their anti-virus programs are rendering a threat error message preventing access to the site.

The issue in question is occurring with the following anti-virus software programs:

  • AVAST
  • AVG

In order to access Online Banking you will need to contact your anti-virus software provider for assistance, or alternatively access online banking from another device, a tablet or mobile for example.

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