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Phone scammers targeting bushfire victims

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Monday, 3 February 2020

The recent bushfires have left Australia devastated and the victims distraught. Unfortunately, scammers view the victims of this catastrophic event as an opportunity to target the vulnerable by obtaining their personal details and accessing their personal accounts and money.

As detailed in a recent press release by the Customer Owned Banking Association, there has unfortunately been a spate of scammers making phone calls to bushfire victims claiming to represent a bank and demanding they disclose card details, PINs and online banking login details.

These scammers have been offering to deposit funds into a victim's account as disaster relief and will request their bank account and personal details. Please remember, that Qudos Bank will never ask you to verify any of these details in an unsolicited call. If you believe this has happened to you, please contact us immediately.


  • Never share your logins, passwords or secret questions with anyone
  • Be responsive and proactive if you have identified a hoax or unwittingly engaged in an unsolicited call or email by letting us know as soon as possible.
  • If you’re unsure about a call, immediately hang up and call your bank or the organisation directly to confirm the legitimacy of the call. Do not feel you have to divulge information.

For more information on our security practices visit our Security page.


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