page top

Managing your card and pin security

Attention: open in a new window. Print

Pin Security

Did you know if you run into a situation where you lose your card or it gets stolen, you can lock it instantly within Online Banking? You can also change your PIN as frequently as you like, giving you extra security and peace of mind.

Our Top Tips for keeping your PIN secure:

  • Don’t let anyone see you enter your pin. Cover the keypad with your hand when entering your pin.
  • Don’t select a PIN that could easily be associated with you, such as a birthday, phone number or postcode and don’t use anything else that’s too simple to figure out.
  • Don’t disclose your PIN to anyone, this includes family members, friends or additional card holders.
  • Don’t choose a PIN which is a numerical sequence or pattern (e.g. 1,2,3,4 or, 5,5,5,5), choose random selections as these offer stronger protection.
  • Don’t let anyone else use your PIN or card, only you should have use of your card.
  • Do not respond to email, phone call or text asking for your PIN or password. Qudos Bank will never ask for this information.
  • Keep your card secure at all times.
  • Memorise your PIN! DO NOT record your PIN on your card, mobile phone or computer.
  • If you have noticed suspicious activity on your account or suspect someone may know your card details & PIN you must contact us immediately.
  • Report your card immediately if it becomes lost or stolen. Call 1800 621 199 (24 hours toll free) or during business hours (Monday-Friday 7am-7pm and Saturday 9am-5pm) on 1300 747 747 or log into Online banking.

Please note: These are guidelines only. While following these steps will help you to protect your card and PIN, your liability for any losses arising from unauthorised transactions is determined in accordance with the ePayments Code.