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Around the traps

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Around the traps

With recent increases in scams and online fraud, it’s important we keep our customers informed and educated on how we can combat fraud together.

The Scams

Scammers are becoming more convincing, sophisticated and can catch you off guard. This may involve receiving phone calls where the scammers represent themselves in an official manner claiming to be from reputable organisations such as the ATO, Telstra, your bank, Microsoft, the police or government agency, Centrelink, Medicare, Visa or Mastercard (just to name a few).

Actions they might request include:

  • paying a tax bill; or
  • preventing a fine being issued to you; or
  • accessing your computer remotely; or
  • Request passwords or personal banking information (in order to access and steal your funds); or
  • Request you to purchase iTunes or gift cards (whether to catch a crime syndicate or stop you receiving a fine – amongst other reasons).

The Statistics

A recently released ACCC report (May 2018) revealed that in 2017, Australians lost a total of $340 million to scammers. Of those scams, Scamwatch received almost 33,000 reports of threat-based impersonation scams. Over $4.7 million was reported lost and more than 2,800 people gave their personal information to these scammers.

The Verdict - Protecting You

Qudos Bank (and most reputable organisations) will never send an unsolicited email, message or call you requesting you to disclose personal or banking information (including passwords).

Always be vigilant and conscious of such scams. Some security tips to assist in protecting against scams and fraud include:

  • Never disclose your personal information to anyone
  • Never provide your personal details over the phone
  • Never share your password or secret answers with anyone
  • Never give anyone access to devices which may contain your personal information such as your computer, laptop, tablet or mobile phone (in person or remotely)
  • Keep your Internet Banking external transfer limits and BPay limits to a minimum especially where they are not used. You can reduce these limits from your secure Internet Banking session
  • Make sure your computer is protected with up to date anti-virus and anti-spyware software. Don’t use public computers for online banking
  • Be responsive and proactive - if you have identified a hoax or unwittingly engaged in an unsolicited call or email let us know as soon as possible
  • Check your account activity regularly and take advantage of the ‘alert’ and ‘email notification’ functionality within our online and mobile app.
  • Always terminate hoax calls. If you’re unsure, research and verify the caller using an independently checked phone number.

If you believe your security has been compromised or notice a transaction you did not authorise, contact us immediately on 1300 747 747 (Monday-Friday 7am-7pm and Saturday 9am-5pm).

Pictured above: Antar Chahine, Executive Manager Risk and Compliance