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Around the traps

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around the traps

Safety first to avoid the worst with Antar Chahine, Executive Manager Risk and Compliance.

Near, far, wherever you are, your safety and protection is our priority

Whether you are buying the latest technology online from the comfort of your couch, ordering food on the way home from work with the ease of a mobile app, or perhaps treating yourself to a one of a kind perfume on a European excursion, we monitor card transactions 24/7 to be on the lookout for any suspicious activity.

Keeping your cards safe

At Qudos Bank, we take your security seriously. That’s why our credit and debit cards come with security features that help protect your information. To keep your card transactions safe, we:

  • Partner with ORION, to monitor suspicious card transactions 24/7
  • Issue cards which have been embedded with a security chip, making it more difficult to copy your card details
  • Protect your card transactions using Verified by Visa
  • Offer SMS and email alert notifications to notify you of purchases
  • Allow you to manage your card and PIN online, making it easier for you to report a card lost or stolen, anytime or anywhere

Remember, you should always protect your card like it’s cash and never hand over your card, pin or any of your card details to anyone if you’re unsure. We will never ask you to disclose your PIN or passcode under any circumstances. If your card is lost or stolen, please ensure that you report it immediately in Online Banking or by contacting us on 1800 621 199 (24 hours toll free) or during business hours on 1300 747 747.

Protecting your personal information

In 2018, Australians lost almost half a billion dollars to scammers. Unfortunately, these losses are continuing throughout 2019. To further protect our customers and to stay up to date with the latest technology and scams, Qudos Bank has invested in digital fraud prevention technology to assist in protecting you while using online and mobile banking.

This technology supports us in detecting suspicious activity and helps to stop unusual transactions in real time, before the money is able to leave your account. This is all in addition to our wide range of security measures used to help protect your personal information and transactions.

It’s a timely reminder to ensure we do not give anyone access to our computers, devices, internet and mobile banking logins, or divulge passwords and/or SMS authorisation codes to any third parties, no matter how legitimate you may think they are.

Please also ensure your contact details are up to date, including registering your verbal account password if you’ve not already done so.

If you need additional information or assistance, please visit us on or if you are concerned about the security of your accounts and information, please contact us during business hours on 1300 747 747 or send us a secure email via Online Banking.