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Tech talk with Dave

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Tech talk with Dave

Tap into better with David Bridges, Executive Manager Technology Information Services.

With our mobile app’s first birthday soon approaching, we thought it timely to look back and reflect on its first 12 months of life.

To assist us, we asked our customers for their thoughts. In our most recent Customer Satisfaction survey, we asked a sample of regular mobile app users to tell us what features they like, and how they would prioritise a number of different features under consideration for enhancement.

Based on their feedback, it seems like the majority of you are pleased with our App (see current feature ratings at right). The great news is, our app is only going to get better with new features continuing to be developed. We asked our sample of regular app users to rank 10 potential features to help us gauge what’s most important for you to have when doing your banking on the app. While we can’t promise to develop all of them, others will be delivered in the coming months!

Top requested features as ranked by customers

  1. Enhanced purchase descriptions on transactions, including map location and description of merchants
  2. Ability to put a temporary lock on debit cards and credit cards
  3. Ability to access and print off statements directly from the app
  4. Better use of push notifications, to receive alerts on accounts, loans and cards
  5. Ability to make real-time payments (coming later this year)
  6. Ability to send secure mail to, and receive secure mail from, Qudos Bank support teams
  7. Support for mobile payments (coming later this year)
  8. Introduction of controls to increase font size throughout the app to make it easier to read
  9. Introduction of tools to help set goals and budgets, and to classify and manage spending
  10. Include a feature where purchases on particular accounts can be rounded up to the nearest $1 or $5 and saved to an account of the customer’s choosing

Bank on the go, anytime, anywhere

With the ways of banking changing and with many of our members working or living overseas, we wanted to make the Qudos Bank App easily accessible for everyone. If you have an international mobile number and want to do your banking on the go, you can now register and use the mobile app internationally. To get started, visit qudosbank.com.au/mobilebankingapp, scroll down to ‘How to Get Started’ and follow the step by step instructions under ‘Living Overseas’.

It’s another way we are making banking easier and more convenient, no matter where in the world you are.