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Customer owned banking delivers customer focused, competitive retail financial services – outstanding services and fairer fees. Credit unions, mutual banks and mutual building societies exist to serve their members, not simply to drive high profits for external shareholders.

As a Member of the Customer Owned Banking Association we're proud to subscribe to the Customer Owned Banking Code of Practice, the code of practice for credit unions, mutual banks and mutual building societies. Under the Customer Owned Banking Code of Practice, we promise that:

Our 10 key promises to you:

1. We will be fair and ethical in our dealings with you
2. We will focus on our customers
3. We will give you clear information about our products and services
4.We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise our customers’ rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice

For more information on our 10 key promises click here or to read the Customer Owned Banking Code of Practice please click here

Customer Owned Banking Code of Practice

Owning Your Banking

As a customer-owned bank, Qudos Bank returns all profits to customers in the form of improved services and better products. As we always say, it’s our way of giving ‘more back to you’, our customers. The following short message from the Customer Owned Banking Association highlights the difference between banking with a bank like Qudos, to banking with one of the big banks. Enjoy!