Now you can add your Qudos Bank Visa Debit or Credit Card to Apple Pay for an easy way to tap and pay.

 

Easy

Apple Pay is easy to use with the devices you use everyday – your iPhone, Apple Watch, iPad, and Mac.

 

Fast

With Apple Pay, there’s no delay, or looking for cards and wallets. There’s no touch-and-go, when you tap and pay.

 

Secure

Paying with Apple Pay is secure and private, as your card details are not stored on your device, or handed over at the point of sale.

Adding your card to Apple

iPhone

1.Open the wallet app, tap the "+" sign and follow the prompts.


Apple Watch

1. Open the Watch App on your iPhone and tap "Wallet & Apple Pay".

2. Then tap "Add Credit or Debit Card" and follow the prompts.


iPad

1. Go to Settings and tap “Wallet & Apple Pay”.

2. Then tap “Add Credit or Debit Card” and follow the prompts.


MacBook Pro with Touch ID

1. Go to System Preferences and select “Wallet & Apple Pay”.

2. Then select “Add Card”.


See how to add a card

Select the payment network you'd like to use

 

 

Open your Apple Wallet


Tap your Qudos Bank debit card


Select 'eftpos SAV' or VISA under Payment Options


 

How to use Apple Pay

 

 

Frequently Asked Questions

For more related frequently asked questions, visit our Apple Pay FAQs page.

Apple Pay is a digital wallet that allows you to make contactless payments with your compatible Apple device at contactless terminals in store, online and in-app at participating merchants.

All Qudos Bank credit cards and Visa debit cards which support contactless payments are eligible to be added to Apple Pay.

Apple Pay can be more secure than using a physical card. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

Yes, we may exchange information with Apple relating to the set up and use of Apple Pay, including (but not limited to) information about your Apple Device (on which your Qudos Bank Card is registered), your transaction history and other information required to facilitate the Apple Pay experience.

Apple may also use your personal information for different purposes. Please review Apple Pay’s terms and conditions and privacy policies carefully. We may also exchange your information with other service providers (such as Visa or EFTPOS).

If you don't want us to collect or disclose this information, you should not register a Qudos Bank Card for use in Apple Pay.

Full details on how we collect and use your personal information can be found in our Privacy Policy.

Apple Pay works with:

  • iPhone SE (and later versions) in stores, within apps, and on the web in Safari
  • iPad Pro, iPad Air 2, and iPad mini 3 (and later versions) within apps and on the web in Safari
  • Apple Watch in stores and within apps
  • Mac for payments on the web in Safari

For a full list of compatible Apple Pay devices, see Apple Support.

To successfully add a card to Apple Pay you will need to ensure that:

  • you have a compatible Apple device
  • you have an eligible Qudos Bank debit or credit card which has been activated
  • you have provided Qudos Bank with your mobile number and email address in the correct fields

For customers based in Australia, please check and update the following details by going into online banking (go to settings/contact details):

  1. Ensure you have a valid up-to-date email address registered with us; AND
  2. Check that your mobile number is current and is in one of the two following formats: 614XXXXXXXX or 04XXXXXXXX. *Note that parentheses, spaces and dashes make your mobile number invalid.
  3. Check your mobile number is in the ‘mobile’ field and not the ‘home’ or ‘business’ phone fields.

For customers currently living overseas, with an International Mobile number please send us a secure email or call us on +61 2 9582 3200 from Mon - Fri: 7am - 7pm (AEST) and Sat: 9am - 5pm (AEST).

When you add a card to Apple Pay, you are required to verify it to help protect your account. As part of the process through Apple Pay we will send you a text message to your mobile with a verification code. You should ensure that Qudos Bank has your correct mobile number in order to receive the verification code via text message (you may also call our Contact Centre on 1300 747 747 for verification). We also require a current email address to send the welcome notification. If you do not have a valid mobile and email registered with us (or have had these details registered for less than 30 days), you may also call our Contact Centre on 1300 747 747 for verification and Card provisioning.

The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to.

The Device Account Number can be found by opening the Wallet app, select a card and tap the dots-icon symbol, then scroll down to Device Account Number.

Yes, you can add multiple Qudos Bank cards to Apple Pay on compatible Apple devices and choose a default card. However, you must select the required card prior to making a purchase if more than one card is added.

Yes, you can add the same card to more than one device.

Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.

Please note, EFTPOS is not accepted internationally, so we recommend using your VISA as your payment option when you are travelling overseas or making international transactions.

Yes, you can add your loyalty cards and gift cards to Apple Pay.

If you make a transaction of over $100 you might be prompted to enter your physical card PIN at the contactless terminal. If a PIN code is required to authorise a refund, you will need to enter your physical card PIN at the terminal.

No. You don't need an internet connection to use Apple Pay in stores.

No, currently you cannot take cash out using your Qudos Bank Debit card with Apple Pay.

If the replacement card has the same card number and different expiry, then you do not need to add your new card to Apple Pay, as the expiry date will be automatically updated.

If your replacement card is issued with the same card number but different expiry, you do not need to re-enrol your card in Apple Pay. However, until a new card is issued, the expired card will not work in Apple Pay.

No, if your physical card is placed on hold, reported lost or stolen or cancelled then the Device Account Number that was created when adding the card to Apple Pay will no longer be able to be used to process transactions.

To remove your card

iPhone

  1. Open the Wallet app
  2. Select the relevant card and then tap dots-icon symbol to see all the card details
  3. Scroll down and select Remove Card

Apple Watch

  1. Open the Apple Watch app on your iPhone
  2. Go to the My Watch tab
  3. Tap Wallet & Apple Pay and then Default Card
  4. Tap the card and then tap Remove Card

iPad

  1. Go to Settings
  2. Tap Wallet & Apple Pay and then Remove Card
  3. Choose the card to be removed from Apple Pay

Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

To suspend your card

Log into iCloud.com and follow the prompts to suspend your card. Alternatively, customers can call us on 1300 747 747 to request for your token to be suspended.

If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 1300 747 747 to request that your card be disabled for use with Apple Pay.

If your device has been lost or stolen, you can prevent unauthorised payments being made with your card on Apple Pay by:

  • Locking your phone remotely by using the Find My Device feature
  • Permanently erasing all the data on your device remotely by using Apple’s Find My Device feature
  • Reporting your card lost or stolen via online banking; our mobile app; contact centre or branch.

EFTPOS on Apple Pay

When you add your eligible debit card to Apple Pay, the card defaults to Visa. To change the default to eftpos, open the Wallet app, tap your eligible debit card, tap and select ‘eftpos SAV’ from ‘Payment Option’.

To update your Apple Watch, double-click the side button, select your eligible debit card, firmly press the display, then select ‘eftpos SAV’.

Note: If you’re already registered and using Apple Pay you will need to delete your Qudos Bank Visa Debit card from Apple Pay and re-register it to get access to the new eftpos payment option. You may need to enter your card details manually if the scan option fails. You will then be able to select from both eftpos and VISA in the same method mentioned above.

For more information visit Apple support.

Customer-First Banking

Customer Feedback

Footnotes:

Apple Pay Terms and Conditions apply.

The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please consider the Terms and Conditions for Savings Accounts and Payment Service applicable to Visa Debit cards. Please consider our Financial Services Guide. Credit Card applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges apply.

For a list of compatible Apple Pay devices, see support.apple.com/en-au.

Apple, the Apple logo, Apple Pay, Apple Watch, MacBook Pro, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.