At Qudos Bank we are committed to keeping jobs in Australia, that’s why we are 100% Australian based.

Our Contact Centre is located in Mascot, New South Wales and our customer service specialists are ready to help you with your needs 6 days a week, whether that’s with your cards and account enquiries, loan applications, fraud concerns, insurance claims, financial hardship, complaints and compliments.

We spoke to a couple of our Customer Service Specialists to get an insight of what it’s like working in the Contact Centre.

Sana Sidhu

How long have you been with Qudos Bank?

Almost 8 months

What do you most enjoy about working in customer service?

The ability to be able to solve the problems customers have. I have always enjoyed interacting with people and I feel that customer service gives you the opportunity to create an experience for someone, which I find very exciting.

What do you enjoy most about being a part of a customer-owned bank?

Being a part of a customer owned bank, I like that customers have a personal connection with the bank. They are interested to know what all the newest updates are and there are many customers who have been with us through the journey, from when we started as a credit union to becoming a bank. On the work end I feel our culture and working environment is more flexible and open to new ideas or to change.

What’s a good motivation tip you share with your colleagues?

A motivation tip that has worked for me through the rough and happy times is that we should take each day as it is and try to do our job at our best. A positive attitude or outlook is something that never goes to waste. I also feel it’s important to learn through our mistakes so we don’t repeat them. For a role like mine, something that motivates me is the customer feedback. That’s a way to see that our work is appreciated. One of the quotes that has always motivated me by is about time,

“The best thing about time is that it always passes. So if you’re having a good time, enjoy it. If you’re having a rough time. Hold on. Because time always passes.”

What’s your favourite holiday destination in Australia?

Hands down Byron Bay!! The water is relaxing, the sunsets are beautiful and people have a wonderful energy around them.

Faryal Qamar

How long have you been with Qudos Bank?

2 years 7 months

What do you most enjoy about working in customer service?

I love being able to help people and maximise their customer experience. The fact that I can change a customer's day with my actions and level of service and make their day slightly better brings a great sense of personal achievement. I love the element of human interaction since personal connection with customers is powerful as we are just one human being helping another.

What do you enjoy most about being a part of a customer-owned bank?

Being part of a customer-owned bank, I feel customers put their trust in banking with us. Our main priority is our customers' needs and to ensure that they are never on their own. It creates a personalised experience for our customers. They are interested in our banking decisions and keep up to date with any changes at all times. Also, community involvement by supporting initiatives to benefit the local community is a great way to give back to society.

What’s a good motivation tip you share with your colleagues?

I would say find joy in what you do and don’t think about it as hard work. The positive feedback received from customers and at work has always been a great motivational factor for me.

I believe a positive attitude and mindset can help make the best out of any situation. One can have goals set by others and personal goals as well but one should have a clear sense of what achievement of that goal looks like. We should celebrate the mini milestones we achieve in our role and by doing so, we are constantly challenging ourselves to develop and reward ourselves.

What’s your favourite holiday destination in Australia?

Gold Coast for me. I love the beautiful sandy beaches and the warm waters. The whole vibe to the place is amazing.

 

Find out what it's like working at one of Australia's best customer owned banks.