As we get closer to the end of 2021, we are finally seeing some light at the end of the tunnel, a pathway to a new normality.

Although this year has been another challenging year for all, we’re humbled by the overall performance of the bank, and the raft of service enhancements being developed for our customers.

This year, there has been greater focus on the digital banking space with new technologies available to improve our products and services for customers. These new technologies also empower customers to bank the way they want and to take more control on managing their accounts efficiently.

As Dave will discuss in the Tech Talk article, we’ve released multiple self-service features within the Mobile App and Online Banking platforms and will continue to focus on these areas to improve and empower customer’s experience.

We’re here to help

Since July, we have seen ongoing lockdown restrictions which have resulted in a small increase in hardship applications. Our Financial Assistance and Asset Risk Management Team continue to do a wonderful job assisting those impacted customers and provide the support they need.

We are always here to help customers through difficult times. If you are experiencing financial uncertainty at any time, please contact us for assistance.

I also encourage customers to visit the helpful tools and resources available on the Qudos Bank website including our Fraud Hub. Here you will find information on the latest scams and financial fraud, as well as our Money Moments financial literacy series which will help you to plan your financial future.

AGM Virtual Event

For a second year running and to continue to support social distancing measures, we will be live streaming our Annual General Meeting. While unfortunate, this will allow Members to participate from right around Australia. Members can participate and ask questions within the virtual event, to find out more visit qudosbank.com.au/AGM.

Thank you

I would like to extend a big thank you to all our employees for continuing to support the business and provide outstanding service to our customers by living The Qudos Way. Our branch network has done an amazing job continuing to assist customers during the national lockdowns.

I would like to also thank customers for their ongoing support and loyalty and I’m excited to see what new opportunities await and continue to be the bank our customers value most. I wish everyone a happy and safe festive season, and enjoy reconnecting with loved ones.

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