Whilst we are currently halfway through 2021 and what we thought would be post-pandemic times, I recognise the hardship some customers are still facing with recent lockdowns and want to remind customers of our ongoing support available during these challenging times.
We have dedicated Financial Assistance teams available to help those of you who may be experiencing financial uncertainty, you can find more information on our website.
I also encourage customers to use our digital banking services wherever possible, including our Mobile App, Online Banking and Telephone Banking which are available 24/7. Most of our Branches are operating as usual, but we ask that you follow social distancing recommendations advised by the government and stay home if you feel unwell. Please check the website for updates on branch trading hours.
I’d like to take a moment to reflect and thank Mark Boesen, who has retired from the Qudos Bank Board, and Gary Halliday who will also be retiring in the coming months.
Mark Boesen joined the Qudos Bank Board in 1992 and, in addition to serving on every Board Committee at some point during his tenure, he played a key leadership role in the Bank for over 18 years - firstly as Board Deputy Chair and then as Board Chair. Under Mark's leadership, Qudos became a bank and grew from under $1b in assets to almost $5b in assets. Mark brought a wealth of accounting and management experience to the Board, as well as his thoughtful guidance and commitment to our vision and values.
Gary Halliday began his journey with Qudos Bank in 1968 as an accounts clerk and worked his way up to lead the Bank as General Manager (CEO) for 18 years. After his retirement in 2003, Gary joined the board in 2004 as a Director and has served as a member on several Board Committees. Most recently Gary has led the Audit Committee as Committee Chair for over 3 years. Qudos Bank has changed dramatically since Gary joined 53 years ago, but one constant has been his passion about Qudos Bank, our employees and our members.
I’d like to thank Mark and Gary for their passion, hard work, and dedication that has played a major role in the success of Qudos Bank over the years and wish them all the best in their future endeavors.
Better banking experience
Over the past couple of months, our teams have been working to implement new banking technologies and processes to not only improve new customers experience but also long-term customer service experience. We have recently gone live with a new Customer Relationship Management System to continue providing excellence in service. By spring we should be ready to launch multiple projects including a brand-new website, and further developments in the payments space with the ability to make payments using your Garmin, Fitbit, Samsung or Apple watch will be coming soon. We are expecting to introduce Open Banking in the next month or so which you can read about in Tech Talk with Dave.
Award winning value two years running
As we continue to offer high value products and services to our customers, we are incredibly proud that for the second year running Qudos Bank has been awarded Canstar’s Customer Owned Bank of the Year and Mozo’s Australia’s Best Large Mutual Bank. These awards recognize key banking products and services and compare them against other financial institutions. It’s incredibly rewarding and a reflection of our commitment to deliver the most value to customers. You can read more about the awards in this issue or on our website.
I’d like to thank all our employees for their commitment to providing outstanding customer service. The awards we win belong to them and is just reward for living our corporate values of customer first, authentic, empowering, and one team. I’d also like to thank you, our customers, for your ongoing support and loyalty.