As new technologies bring opportunities, we are implementing more self-service functionalities in our Mobile App and within Online Banking, to make banking on the go easier and quicker.

Our latest Mobile App update features more flexibility and control over your Qudos Bank Debit and Credit Cards. We continue to enhance our digital banking capabilities, introducing self-service functionalities encouraging efficient and safe banking for our customers.

Easily manage your cards anytime

Card controls allow you to set preferences on how you’d like to use your card, including different transaction controls and the ability to temporarily lock your card in the case you may have misplaced it. You can also temporarily lock your card if you’ve misplaced it but aren’t certain it’s lost. If you have lost your card, you can report it stolen and contact us to arrange a new card to be sent out to you.

You can block cash withdrawals and transfers at any ATM, both domestic and international, as well as block attempted payments where the card is physically presented at any domestic or international EFTPOS machine (including swipe, insert or PayWave). You can also block any payments made using devices or online including Apple Pay and Google Pay and also block PayWave transactions (you’ll then need to insert or swipe your card to pay).

You can access card controls in the Mobile App via card management and in Online Banking.

For FAQs and to find out more, visit our Mobile Banking App webpage.

More mobile payments services

With a greater focus on the digital banking space over the last 12 months, we’re excited to bring you more mobile payment services including the much-anticipated Samsung Pay, Garmin Pay and Fitbit Pay, which will become available in early 2022.

It’s important to ensure your contact information including your email and mobile number is correct so you can take advantage of these services when they are released. To update your contact information within the app, head to the settings tab within the menu and select ‘update contact details’. Or you can update your information within Online Banking through the settings tab by selecting ‘contact details’.

More information on these mobile payment services will be available soon so keep an eye out on our website, social media channels and your email inbox.

Dave’s Latest Tech Tip

Password requirements are becoming increasingly complex to ensure the security of your accounts are maintained and while this is important, it can also make it harder to remember all of our different passwords.

If you’ve forgotten your online banking password, you can reset it yourself by clicking on the ‘forgot password’ button in Online Banking. Of course, we’ll need to verify it’s you, so we’ll ask for some of your details to do this. Once you reset your password, you’ll be sent a temporary password via SMS. You’ll need to change this when you next log in to Online Banking. You can call us during business hours on 1300 747 747 or visit us in branch if you require assistance resetting your password.

Visit our 'How To Reset Online Banking Password' FAQ webpage for more information.