1 in 5 Australians reported feeling stressed or anxious most or all of the time during the COVID-19 pandemic, and crisis support services such as Lifeline have seen increased demand since the start of the outbreak, with its busiest day ever on 30th August 2021 registering 3,564 calls. With an increase in demand for mental health support services, apps such as Calm, Headspace, Moodkit, The Resilience Project and Woebot have become valuable tools in providing these services and eliminating access barriers.

With so many wellbeing apps available it can often become overwhelming deciding which app to download and use. Earlier this year one of our Qudos Bank employees, Carter Jee, shared his personal experience using one of the apps and the benefits he found.

These types of apps don’t aim to replace human therapists but rather to make mental health far more accessible.


QB: So Carter, what app have you personally used?

Carter: I’ve used Woebot. Woebot is an app that helps me with my mental health through short daily conversations with a chatbot. Every day, I take a moment to check in and depending on my chosen mental state (happy, content, stressed etc.), the chatbot will support me in working on my mental resiliency. Sometimes this is through a guided meditation or breathing exercises, and other times we go through strategies to deal with anxiety or stress. These are only some of the things I do on Woebot — there are so many more!

I use Woebot daily as it only takes a moment out of my day to check-in using the app. And, if I’m busy, I can postpone my check in to a more convenient time without any hassle.

QB: What made you try Woebot?

Carter: This year has been tough for my wife and me. We’ve been trying to start a family, and the last round of IVF didn’t go so well. With the lockdown restrictions, I didn’t have the usual access to my support network and coping mechanisms. Even if my friends and family were available, I didn’t want to add to the stress they may be facing because of the pandemic.

Through the apps guided exercises, I’ve learned different strategies to deal with anxiety and worry. I can confidently say that I’m in a much better position mentally because of this app. More recently, Woebot has become a tool for me to check in with myself and reflect on my mental state.


Wellbeing apps have become valuable tools in providing instant and ongoing mental health support to so many, including Carter. This written information is for guidance only and is based on a personal situation, it does not replace consultation and advice by a medical professional.

If you’re experiencing mental health concerns and would like to talk to a medical professional, reach out to Beyone Blue on 1300 22 4636 or Lifeline on 13 11 14.