Over the past couple of years, we have identified that our Cue Card product has become less reliable overseas.

In addition, the cross-currency fees and EFTPOS functionality, including internet and contactless payments, has become similar to Visa. We have therefore decided to take this opportunity to simplify our product range by discontinuing the Cue Card from 1st November 2020.

The Visa Debit Card will replace all Cue Cards from the 1st September and provide the same access to your savings account as before but with more reliability, flexibility, and enhanced security monitoring.

Existing Cue Card holders will receive a notification letter in the mail shortly advising of the change and their options following the discontinuation of the product. Members under 16 years who currently hold a Cue Card will receive our new low-limit Visa Debit card.

We have updated our Terms and Conditions for Savings Accounts and Payment Services to accommodate our new low-limit Visa Debit card and our Cue Card being discontinued . You will still have access to your Cue Card up until the 31st October 2020.

Please find below limits to the Visa Debit Cards.

Limits Visa Debit Card Limits Low-Limit Visa Debit Card limits
Daily cash withdrawal limit $2,000 $200
Daily purchase limit $15,000 $300
PayWave transaction limit (without PIN) $100 $100
Daily PayWave transaction limit (Number of transactions) 30 9,999
Bank@Post Max cash deposit limit $9,999 $9,999
Bank@Post Max cash withdrawal limit $2,000 $200

What are the benefits of a Visa Debit Card?

  • Flexibility to use ATM’s & EFTPOS terminals worldwide.
  • Enjoy the convenience of making purchases or paying bills online or over the phone.
  • Feel confident your account is protected with ORION 24/7 card protection monitoring services and the additional security of ‘Visa Secure’ with participating merchants, when making purchases online.

You can read the Terms and Conditions for Savings Accounts and Payment Services in full here.

For more information, you can visit our Frequently Asked Questions online or contact us on 1300 747 747.


Published Wednesday, 5 August 2020