QSafe SMS securing your everyday banking
QSafe SMS is a free service providing extra security when you bank or shop online. SMS authentication is used by leading financial institutions in Australia, so we’re very pleased to offer our Members this upgraded technology.
How does QSafe SMS work?
QSafe SMS is simple to use and it’s free! It works by sending a unique code by SMS to your Australian mobile phone when you request to make a new transfer, BPAY payment or update your personal details for example.
Previously made transfers and BPAY payments
Any BPAY or transfers you’ve previously made before are automatically saved in your favourites. As these transactions have already been authenticated and are protected by your 1st layer of authentication – your log in and password, a previously required 2nd layer of authentication is now not required. Note: Please clear any old or unused favourites no longer required.
New transfers and BPAYs
This is where a stronger identity check is required and we’ll ask you to provide a 2nd layer of authentication - a 6 digit code which we’ll send via text message to your mobile.
Note: Only one SMS code is required for each online banking session (and only if making new transfers or payments for example). Once you have entered a QSafe code you can continue with your banking without any further SMS codes required.
For those without an Australian mobile phone, QSafe SMS is also available on Australian landlines as voice to text. If you’re travelling overseas please note international roaming is required to use QSafe SMS for new payments (only).
If you’re living overseas and don’t have an Australian mobile number please call us to discuss your options on +61 2 9582 3200.
Log on to Online Banking from our website qudosbank.com.au and follow the prompts.
For further assistance please refer to our FAQs or speak to our Member Service Team on 1300 747 747 or if you are calling from overseas +61 2 9582 3200.