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At Qudos Bank, we take your security seriously. That's why our credit and debit cards come with security features that help protect your information. We’ve implemented a number of different initiatives behind the scene and we’ve included some additional information below to help protect you and your card.
When you use your Qudos Bank Visa Card, you will not be held liable if your card is used without your consent and you have not contributed to the loss. For further information please see our Terms and Conditions for Savings Accounts and Payment Services or ePayments Code.
To keep your card transactions safe, we:
Remember, you should always protect your card like it's cash and never hand over your card or card details to anyone if you're unsure. We will never ask you to disclose your PIN or passcode under any circumstances.
You’re the best line of defence when it comes to protecting your card and account details.
You must make all reasonable attempts to secure your card and PIN or passcodes at all times. You can also manage your card and PIN or passcodes through:
You should contact us immediately if something is not right. The ePayments Code determines your liability for losses resulting from unauthorised transactions. If you have noticed suspicious activity on your account or suspect someone may know your personal account or card details you must contact us immediately on 1300 747 747 for further assistance. For more information please refer to the our Terms and Conditions for Savings Accounts and Payment Services.
It’s good practice to keep your anti-virus software up to date when using electronic devices to shop, this acts as another layer of defence protecting you.
Read more on how we protect your details online.
Scammers are getting smarter with capturing personal details which may be used to commit identify theft or fraud. To protect yourself from unauthorised transactions, stay one step ahead with some simple tips.
The best line of defence between you and the phone scammers is not to provide information about your personal details, bank accounts or cards.
Simply hang up and make your own enquiries to be safe. For up-to-date information, keep an eye on the below websites:
Planning in advance can save you time and reduce stress levels when things don’t go as planned.
We have partnered with ORION to provide added card protection to monitor your accounts 24/7. If the analyst detects any suspicious transactions or unusual spending patterns they will confirm the transactions.
Sometimes, we may need to restrict your card until we confirm the transaction details with you. Please ensure your contact details are current, as this will assist us to quickly confirm the information with you.
Find out more on Disputed Transactions.