From 1 June 2026, all new customers must be offered Bank Australia home loan products. Qudos Bank loan products will no longer be available for new applications.

To submit a loan for a new customer, you need to:

• Be accredited with Bank Australia
• Select Bank Australia as the lender in your lodgement system

All new applications will be assessed using Bank Australia policies and processes.

For existing Qudos Bank customers, you should continue to:

• Lodge applications with Qudos Bank
• Follow existing Qudos Bank processes

Any changes to existing loans (like variations or increases) will still be assessed under current Qudos Bank policy.

• Some Qudos Bank products will be closed to new customers from 1 June 2026.
• Applications submitted by 31 May 2026 will continue to be processed under existing Qudos Bank rules.
• Existing loans will remain in place and continue as normal.

Yes. To submit loans for new customers from 1 June 2026, you must be accredited with Bank Australia.

The Broker Portal and Qudos Bank website will be updated with the latest information, processes, and product details from 1 June 2026.

To submit a loan for a new customer, you need to:

• Be accredited with Bank Australia
• Select Bank Australia as the lender in your lodgement system

All new applications will be assessed using Bank Australia policies and processes.

All application submissions and any additional documents requested must be uploaded to ApplyOnLine (AOL). They will be added to the customer file and the assessment team will be notified.

Our advertised SLA’s are available via your aggregator software, on our Broker Portal and via our auto reply emails. Status updates are also issued via ApplyOnLine backchannel messaging. General update requests can be requested by emailing brokers@qudosbank.com.au.

All valuations are ordered by Qudos Bank at conditional approval stage.

Qudos Bank has launched DocuSign in partnership with Dentons, with all future loan contracts and mortgages being sent via email to clients in most instances, depending on state government legislation, from our solicitors at Dentons.

Please note that generally it takes approximately 48 hours for the loan documents to be issued by Dentons once instructions have been received on their end.

Only one Primary ID Document (Driver license or Passport etc) is required to be submitted with the application. Once the loan is conditionally approved, borrowers will be issued a link via email to complete their full ID checks (via phone or tablet). Please note that the link expires after 48 hours.

Three key areas that will assist in fast turnaround: that can really help our Lending Specialists out:

Get the Data Right:
We've got this cool technology platform for loan stuff, but it works best when we have the right data. So, when you are filling out those ApplyOnline applications, make sure you are on point with the details. Names, mobile numbers, and email addresses for all of the applicants.

Data integrity is the name of the game here. Smooth background checks and zipping out those loan documents electronically depend on it. So, double-check those names and numbers, and let's keep it accurate!

Use the Latest Calculator:
Don't get stuck with an old version of our servicing calculator. Head over to your aggregator platform or our broker portal at www.qudosbank.com.au/broker to grab the latest one.

Using an outdated calculator can slow things down, and we don't want that. Bookmark that portal and stay up-to-date.

Stick to the Checklist:
The application checklist is your best friend. It tells you exactly what documents you need to submit a perfect loan application. Follow it closely, and you'll avoid those pesky delays. If you're ever feeling lost, just reach out to your Qudos Bank Business Development Manager for fast expert assistance.

With these three simple tips, we can streamline our application process and get things done faster, making life easier for everyone.

Just upload your instructions in writing via AOL as an additional document. Ensure ALL outstanding conditions and responses to any assessor’s questions are uploaded via AOL as additional documents.

At conditional approval an email will be sent to each borrower inviting them to complete VOI using a link in the email. This link should be accessed using a Mobile Phone and expires after 48 hours.

Our SLA’s are updated on our Broker portal and our aggregators use this information to maintain your Broker software.

For general broker enquiries such as status updates, post settlement details please email brokers@qudosbank.com.au. For any escalations or scenario advice contact your state-based Business Development Manager.

Welcome emails are sent to all borrowers at unconditional approval. This email contains the customer number and account number and instructions for Internet Banking. This information will be required by borrowers to complete loan documents. Please advise borrowers when unconditional approval has been issued.

Below expenses need to be included under ‘Other Expense’ (on main page)

• Investment property expenses
• Health Insurance
• Life Insurance

Yes – this form is required for all borrowers and guarantors.

To request a rate review for an existing Qudos Bank loan, please email our Retention team at retention@qudosbank.com.au

The following documents are required by us before we can issue a commencement letter to the builder:

• Copy of fully executed fixed price building contract.
• Copy of builder's all risk insurance.
• Copy of home owner's warranty covering at least the total building cost as per the contract and any variations.
• Copy of builder's licence.
• Copy of any receipts for payments already paid to the builder.

Note: all invoices submitted for payment must be signed and dated by all borrowers before we can order an inspection or make any payments.

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