Take a look at our FAQ's below. If you cannot find what you are looking for please contact us.
|How do I register for Online Banking?|
Call us on 1300 747 747 and one of our friendly staff can help set up your Online banking details. Alternatively, you can call into one of our branches.
Once you've registered, you can find Online Banking in the top right hand side of our website.
|How do I get a password for Online Banking?|
You can obtain an Online Banking password by visiting your nearest branch or calling our Member Call Centre on 1300 747 747.
Your first Online Banking password will be a random password. When you access Online Banking for the first time you will be asked to change this password.
|What do I do if I forget my Online Banking password?|
|If you forget your Online Banking password, you can have it reset by visiting your nearest branch or calling our Call Centre on 1300 747 747.|
|What can I do via Online Banking?|
Online Banking gives you access to your accounts 24 hours a day, 7 days a week, allowing you to log in at any time of day, no matter where you are in the world, and access your accounts online.
With Online Banking, you can:
|Can I access Online Banking while interstate or overseas?|
|Our Online Banking can be accessed from anywhere in the world. However, whilst you are overseas, you can only transfer funds to other Qudos Bank accounts or accounts at Australian financial institutions, or make BPAY® payments to payees within Australia. This is the same process that would occur when you are in Australia.|
|How long will a transfer take to reach an account at a Bank or Credit Union|
|Transfers to accounts at other financial institutions will usually take 24 – 48 hours to arrive in the destination account. Please note that funds transferred on a weekend or public holiday may take longer as they will leave your Qudos Bank account during end of day processing on the next business day.|
|How do I activate my new card?|
Mobile Banking App
|Download our FAQ's and guide|
|Why is online security so important?|
The internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the internet in its entirety. The security and protection of your personal information and online transactions are therefore of paramount importance.
Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.
Equally, online security requires your informed and alert participation. There is a range of things you should do to minimise the risk of fraud.
|Is Online Banking secure?|
We have placed the utmost importance on ensuring that your personal details, funds and account information remain secure from unauthorised access.
|What has Qudos Bank done to safeguard my personal information online?|
We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic time-outs. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Learn more about our online security practices
|What can I do to minimise the risk of online fraud?|
There are two things you should do:
|What should I do if I get a suspicious email?|
If you receive an email:
If you have clicked on the link in the email:
|What should I do if I think someone has obtained access to my Member number or access code?|
Your Member number (or user created login name) and access code identify you to Internet Banking. You must protect them at all times. Refer to our tips on protecting your password.
If you think that someone has accessed your member number (or user created login name) and/or password you should:
|How can I view forms and other documents|
|Some forms and documents on this site are provided in .pdf format. These require Adobe Reader. You can download Adobe Reader by clicking here. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser|
|What do I do if the website gets stuck?|
|If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately.|
|How do I clear my internet cache?|
If you use Firefox, select 'Tools' then 'Clear Recent History...' from the menu bar at the top of the screen. Make sure 'Cache' is checked and then click 'Clear Now'. If needed, quit Firefox and relaunch.
If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch.
|What browser should I use?|
|Our site has been optimised for the latest versions of Microsoft Internet Explorer, Chrome and Mozilla Firefox. Please update your browser if you start experiencing problems.|
|What do I do if I get a page error?|
|When browsing our site you may come across page errors. If these errors persist please contact us|