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Take a look at our FAQ's below. If you cannot find what you are looking for please contact us.

 

Online Banking

  How do I get a password for Online Banking?
You can obtain an Online Banking password by visiting your nearest branch or calling our Member Call Centre on 1300 747 747.
Your first Online Banking password will be a random password. When you access Online Banking for the first time you will be asked to change this password.
  What do I do if I forget my Online Banking password?
If you forget your Online Banking password, you can have it reset by visiting your nearest branch or calling our Call Centre on 1300 747 747.
  What can I do via Online Banking?

Online Banking gives you access to your accounts 24 hours a day, 7 days a week, allowing you to log in at any time of day, no matter where you are in the world, and access your accounts online.

With Online Banking, you can:

  • Transfer Funds between accounts or to another financial institution.
  • Pay your bills using BPAY®.
  • At a glance you can view your last 10 transactions from the Account Balances page.
  • View full transaction listing for each of your accounts.
  • Check your interest earned.
  • Apply for loans, credit cards, and savings accounts ...plus much more!
  Can I access Online Banking while interstate or overseas?
Our Online Banking can be accessed from anywhere in the world. However, whilst you are overseas, you can only transfer funds to other Qudos Bank accounts or accounts at Australian financial institutions, or make BPAY® payments to payees within Australia. This is the same process that would occur when you are in Australia.
  How long will a transfer take to reach an account at a Bank or Credit Union
Transfers to accounts at other financial institutions will usually take 24 – 48 hours to arrive in the destination account. Please note that funds transferred on a weekend or public holiday may take longer as they will leave your Qudos Bank account during end of day processing on the next business day.
  How do I activate my new card?
  • Log into your online banking
  • Once you are logged in, click on services and then 'Activate Card' in the drop down
  • You will need to ensure you have QSafe activated and request your code
  • Select the cards to be activated and follow the prompts

 

Mobile Banking App

 

Download our FAQ's and guide

Mobile Banking App FAQ's

Mobile Banking App Guide

 

Online Security

  Why is online security so important?
The internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the internet in its entirety. The security and protection of your personal information and online transactions are therefore of paramount importance.
Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access.
Equally, online security requires your informed and alert participation. There is a range of things you should do to minimise the risk of fraud.
  Is Online Banking secure?

We have placed the utmost importance on ensuring that your personal details, funds and account information remain secure from unauthorised access.
The banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent online to stop people who may try to tap into or hack into internet communications. The closed padlock on the Internet Banking browser page indicates that the Internet Banking site is secure.
Tip: To check that you are using a secure web address, look at the root of the web address following the letters "http://". In a secure site you will see "https:/". The letter "s" signifies that you are accessing a secured address. Unsecured addresses do not include an "s" in the root address; they start with "http://".
In addition, our system has various security features to safeguard your transactions and personal information. These include:

  • Secure login pages - your access information is encrypted (scrambled)
  • Member chosen access codes - you can change your access code at any time
  • Member chosen login name
  • Password anonymity - you are the only person that knows your access code
  • Internet Banking login page is unable to be cached - this means that your personal login information is erased when you leave the login page and cannot be retrieved by anyone else using your computer
  • System lock after 3 attempts - if a user enters an access code incorrectly 3 times, Internet Banking will be locked and the account blocked. The system can be unlocked and your access code reset when we are contacted and the person is identified as the account owner
  • Time-outs for session inactivity - your Internet Banking session will time out after 15 minutes if there is no activity with your banking session
     
  What has Qudos Bank done to safeguard my personal information online?
We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic time-outs. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Learn more about our online security practices
  What can I do to minimise the risk of online fraud?

There are two things you should do:

  • Become familiar with the types of online fraud you may experience
  • Adopt responsible practices in relation to the protection of your own personal information
  What should I do if I get a suspicious email?
If you receive an email:
  • Requesting your Internet Banking login details or card details; OR
  • Containing a link to an Internet Banking login page; OR
  • Requesting you to communicate your passwords to us in any form,
You can be confident that the email is NOT from the Bank, and we ask that you delete it immediately and that you do not click on any of its links.
If you have clicked on the link in the email:
  • Perform a scan for possible viruses and Trojans using your virus protection software. Should you require further information, please contact your software vendor
  • After you have completed a scan on your computer, please contact us on 1300 747 747 to report the occurrence and have your Internet Banking access code re-set
  • If you do not have anti-virus protection, we recommend that you do not use Internet Banking until you have up-to-date anti-virus protection
  • If you would like to verify the authenticity of any email purporting to be from the us, please contact us
  What should I do if I think someone has obtained access to my Member number or access code?

Your Member number (or user created login name) and access code identify you to Internet Banking. You must protect them at all times. Refer to our tips on protecting your password.

If you think that someone has accessed your member number (or user created login name) and/or password you should:

  •  Login to Online Banking and immediately change your password
  •  Contact us to advise us of what has occurred. Our full contact details can be found here

 

Website Troubleshooting

  How can I view forms and other documents
Some forms and documents on this site are provided in .pdf format. These require Adobe Reader. You can download Adobe Reader by clicking here. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser
  What do I do if the website gets stuck?
If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately.
  How do I clear my internet cache?
If you use Firefox, select 'Tools' then 'Clear Recent History...' from the menu bar at the top of the screen. Make sure 'Cache' is checked and then click 'Clear Now'. If needed, quit Firefox and relaunch.
If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch.
  What browser should I use?
Our site has been optimised for the latest versions of Microsoft Internet Explorer, Chrome and Mozilla Firefox. Please update your browser if you start experiencing problems.
  What do I do if I get a page error?
When browsing our site you may come across page errors. If these errors persist please contact us
  How do I enable Javascript?

Internet Explorer:

  • From tools select Internet Options
  • Under the Security tab select the Internet icon
  • Click the Custom level button
  • For each of the options for Scripting ensure 'enable' is selected
  • click OK
  • Answer Yes to the prompt box that appears
  • Click OK again

Firefox:

  • From tools select options
  • Select Web Features
  • Tick the check box to Enable Java
  • TIck the check box to enable Javascript
  • Click OK

Safari:

  • From Edit select Preferences
  • Select Security
  • Tick the check box to Enable Javascript
  • Click X  to close