At Qudos Bank, we are committed to ensuring that our products and services are accessible and inclusive for all Australians. If there is information that you require and it is in a format you cannot access, or if you experience any other accessibility difficulties, please contact us.
Our branches offer accessibility features that make visiting easier. To view the accessibility features of your nearest branch, please visit our Branches webpage. If you need an Auslan interpreter, we can arrange this before your arrival. Please contact us to let us know.
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty you can contact us via the National Relay Service (NRS).
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Provide the NRS with our phone number 1300 747 747.
For more information visit: About the National Relay Service.
If you prefer to communicate in a language other than English, there are interpreter services that can help you to communicate with us.
The Australian Government's free Translating and Interpreter Service can help you to communicate with us.
This service is available in over 150 languages. We can arrange this service when you call us or visit us in branch.
There are currently 104 NAATI-certified interpreters and translators practising in 30 Aboriginal and Torres Strait Islander languages across Australia available below.
If you have feedback or require further assistance in a language not available from these listed interpreter services please contact us here.
Qudos Bank customers can use a range of Tap and Pay technologies that we provide, such as Google Pay and Apple Pay to make payments easy. Tap and Pay functionality is not only convenient but it is also a great accessibility tool for payment. Tap and Pay helps enable people with visual impairment or restricted mobility and dexterity to shop safely and independently, as it offers an alternative payment method to the traditional physical inserts of cards.
To use contactless payments, simply hold your Qudos Bank Credit Card or Debit Card near a payment terminal and the card will process the payment.
We've enhanced our cards to consider customer feedback and accessibility improvements.
You can use your Qudos Bank Visa card to withdraw cash (up to $2,000 per card, per day for high limit cards or $200 for low limit cards) or make balance enquiries from these ATMs:
These ATM networks offer accessible features, including:
For more information on accessible ATM networks, visit the websites of these financial institutions.
If you use a screen reader or assistive technology, you should be able to access most of information on our site.
Images
We aim to ensure that we add ALT text to all our images. This way, if you use a screen reader, you will get a better understanding of what’s on the page.
Hyperlinks
We aim to ensure that our hyperlinks are descriptive and visually distinct from standard text.
PDFs
Our websites uses PDFs often. To best read these you will need Adobe Acrobat Reader, or we recommend downloading a tool from the Adobe site that converts PDFs into webpages. Visit www.adobe.com.au to learn more.
Accessibility tool for online access
For anyone who has difficulty typing, moving a mouse or reading a web page, we recommend using an assistive technology like eSSENTIAL Accessibility.
You can download eSSENTIAL Accessibility for free. This software provides a variety of accessibility features like keyboard and mouse replacements to help make the web accessible.
It can be used on a standard PC by anyone with dexterity limitations.
Download eSSENTIAL Accessibility
Languages other than English
The Qudos Bank website can be viewed in other languages using Google Translate. Visit translate.google.com and follow the instructions to instantly translate text and web pages. Your browser may also let you change to another language under the browser settings.
Qudos Bank can’t take responsibility for the accuracy of the translation using Google Translate or other translation services.
You can let us know anytime whether you would like to authorise someone to operate on your accounts (called a signatory) by completing an Authorised Signatory form or by calling 1300 747 747.
Because you are responsible for all transactions made by your signatory, you should ensure that you both know and trust this person completely.
For more information about signatory access please refer to our Terms and Conditions for Savings Accounts and Payment Services.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
