Qudos Bank is a division of Bank Australia Ltd, a customer-owned bank and member of the Customer Owned Banking Association (COBA).
We support the Customer Owned Banking Code of Practice (the Code), a set of ethical standards for customer owned banks, credit unions and mutual building societies which focus on customer benefits, community involvement, fairer fees and quality service.
The Code is a public expression of the level of support that subscribers will provide to its customers and the community, and the standards by which they be held accountable. It outlines clearly and transparently what a customer can expect when dealing with a Code subscriber.
COBA works closely with their members, consumer groups, and other stakeholders in developing the code of practice. For more than 150 years, customer owned banks have a long and proud history of helping Australians achieve their financial dream.
The primary areas of focus for the Code include:
Further information about the Customer Owed Banking Code of Practice is available at the Customer Owned Banking Association website.
The Customer Owned Banking Code Compliance Committee monitors compliance with the Customer Owned Banking Code of Practice and promotes good industry practice; supporting customer owned banks to achieve service standards Australians can trust.
You can obtain a copy of the Customer Owned Banking Code here.
Qudos Bank is a division of Bank Australia Ltd, a member of the Australian Banking Association, which represents the Australian banking industry. As a member of the ABA, we subscribe to the Banking Code of Practice.
The ABA Code sets out a range of ethical and customer focused standards and behaviours that protect and serve individual and small businesses customers, and their guarantors as defined by the code. These are underpinned by four core principles:
Further information about the Banking Code of Practice is available at the Australian Banking Association website.
The Banking Code Compliance Committee monitors compliance with the Banking Code of Practice.
You can obtain a copy of the Banking Code of Practice here.
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We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
