eftpos Digital Wallet Issue

Due to an upcoming technical change, your card may require reactivation in your mobile wallet to ensure uninterrupted use after 31 December 2024. This issue does not affect physical cards or credit cards.

Below, you’ll find step-by-step guides and answers to frequently asked questions to make the update process as simple as possible.

Select your mobile wallet

Removing your card from Apple Pay

iPhone

Open the Wallet app
Select the relevant card and then tap symbol to see all the card details
Scroll down and select Remove Card

Apple Watch

Open the Apple Watch app on your iPhone
Go to the My Watch tab
Tap Wallet & Apple Pay and then Default Card
Tap the card and then tap Remove Card

iPad

Go to Settings
Tap Wallet & Apple Pay and then Remove Card
Choose the card to be removed from Apple Pay

Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

Adding your card to Apple Pay

Qudos Bank Mobile App

Open the Qudos Bank Mobile App and go to your card
Click on ‘Add to Apple Wallet’
Accept the Terms and Conditions of adding the card to your Apple Wallet
Receive an OTP via SMS and enter the OTP number to confirm

Please note: you will only be able to add your card to your Apple Wallet if it has been activated. For information on activating your card, please see our FAQs.

Manual

Open the wallet app, tap the "+" sign and follow the prompts.

Apple Watch

Open the Watch App on your iPhone and tap "Wallet & Apple Pay".
Then tap "Add Credit or Debit Card" and follow the prompts.

iPad

Go to Settings and tap “Wallet & Apple Pay”.
Then tap “Add Credit or Debit Card” and follow the prompts.

MacBook Pro with Touch ID

Go to System Preferences and select “Wallet & Apple Pay”.
Then select “Add Card”.

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Removing your card from Samsung Pay

To remove your card from your Samsung Mobile Device:

Open Samsung Pay on your phone, tap Menu (the three horizontal lines), and then tap Cards.
Select the card you want to remove, and then tap More options (the three vertical dots).
Tap Delete card, and then choose a reason for removing the card.
Tap DELETE, and then enter your Samsung Pay PIN or biometrics.

To remove your card from your Galaxy wearable app:

On the watch, press and hold the Back (top) key until Samsung Pay launches.
When prompted, input your PIN. If you have multiple cards, swipe to the card you want to remove.
Tap More options (the three vertical dots), tap Delete, and then tap the minus sign.
To delete cards through your phone, navigate to and open the Galaxy Wearable app.
Tap Samsung Pay, and then select the card you want to remove.
Swipe up the card details, tap the Delete icon, and then tap Delete.

Adding your card to Samsung Pay

Add your Qudos Bank card in these simple steps:

Open the Samsung Pay app and sign in with your Samsung ID.
Register your fingerprint and device passcode which you’ll use to authorise payments. Members with an S8, Note8, S9, Note9 can also scan their irises for iris authentication.
Scan or enter your Qudos Bank Visa debit or credit card details.
Verify your card details and enter the verification code.
For more information visit https://www.samsung.com/au/apps/samsungpay/

Frequently Asked Questions

I’ve had a message that there may be an issue with the debit card on my phone on New Years Day. Will I be able to use mine?

The Qudos Bank debit card in your mobile wallet needs to be updated. To ensure the update is applied, simply remove and re-add it before 31 December 2024 to avoid any potential disruption. This will apply to any mobile wallet that you have added your card into.

Has my card or phone been compromised?

No, this is about updating an expiry date associated with the card in your mobile wallet. It is not a security issue and at no point has any data been compromised.

Does this impact my regular plastic debit card?

No, this only affects debit cards that have been added to mobile wallets. Your physical card will work fine.

Does this apply to credit cards?

No, this only applies to payments sent via eftpos on debit cards in mobile wallets.

My Apple Pay / Google Pay/ Samsung Pay debit card rejected my payment, what’s going on?

An update has been issued to Qudos Bank debit cards in mobile wallets to ensure transactions work as normal from 1 January 2025. However, this update may not have reached your phone. To fix the issue, simply remove the debit card from your mobile wallet and add it back in and your payments will be accepted as normal.