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What is the BSB number for Qudos Bank?
What is the SWIFT code for Qudos Bank?
How can I make a cash deposit?
What are Member shares?
What if the merchant details are incorrect?
What is 3D Secure, why do I need a one time password to complete my online purchase?
How does 3D secure work?
What is Withholding Tax?
How do I close an account?
How do I apply for a home loan?
How long will it take for my home loan application to be approved?
Will someone need to inspect my property to establish its value?
How soon after my loan starts will I receive my Qantas Points?
What are some of the rewards I can get with the Qantas Points earned?
What is a construction loan?
How does a construction loan differ from a home loan?
Do you have to put a deposit on a building contract?
How long do you have to build with a construction loan?
What is a fixed rate home loan?
What is the maximum term I can fix my rate for?
Can I re-fix my loan at the end of a fixed rate term?
Are offset accounts available on fixed rate loans?
What is a rate lock?
What is a variable rate home loan?
Can I split my home loan between variable rate products?
Can I switch to a fixed rate home loan from a variable loan?
What is a package home loan?
Difference between principal and interest and interest only?
Can I pay out my home loan at any time?
How often do I make a loan repayment?
How do I access additional repayments I have made?
Can I make additional repayments on my home loan?
Is there a fee to redraw?
Is there a fee if I repay a fixed rate loan before the end of the fixed rate term?
Are there any loan discharge fees?
How much can I borrow?
What is an offset account?
What is the maximum number of split loans I can have?
Can I split my home loan?
What is the maximum number of split loans I can have?
What is home loan redraw?
Is there a minimum redraw amount?
How does Qudos Bank calculate interest?
What is a comparison rate?
What is Lenders Mortgage Insurance (LMI) and when is it required?
Can I borrow the Lenders Mortgage Insurance (LMI) premium or do I need to pay for it upfront?
What is the maximum interest only term?
Do I have the option to extend my interest only term?
Can I borrow additional funds without going through the full application process?
Activating your card via Online Banking
Activating your card via the Qudos Bank App
Activating your card in branch
Activating your card via the contact centre
Why has the Cue Card been discontinued?
What are the new Visa Debit Card limits?
Why hasn't my Visa Debit Card been renewed?
How do I process an in-store refund on my Visa card?
I've forgotten my card PIN. How can I change it?
What is the daily payWave limit?
What is the difference between a Visa card transaction and a Visa payWave transactions?
How long does it take for a replacement card to be sent?
My card is close to expiry, when can I expect to receive my renewal card?
When can I expect to receive my Visa Debit Card?
How can I manage my debit or credit cards?
How do I reduce my credit card limit or close my account online?
How does interest get calculated for interest free periods on credit cards?
How do I report my card as lost or stolen? What happens when I report my card as lost or stolen?
How do I manage card controls?
What are card controls?
How can I temporarily lock my card?
What are international sanctions and which countries am I unable to access banking services from?
What is a direct debit?
How do I stop a direct debit?
Can I add a temporary stop on a direct debit?
Can I modify the date and amount of a direct debit?
What has Qudos Bank done to safeguard my personal information online?
What can I do to minimise the risk of online fraud?
What should I do if I get a suspicious email?
What should I do if I think someone has obtained access to my Member number or password?
What do I do if I see an unauthorised transaction on my account?
What is Apple Pay and how does it work?
Which cards are eligible to be added to Apple Pay?
How secure is an Apple Pay transaction?
Will you share my personal information with Apple?
Which phones or devices can I use Apple Pay on?
What do I need to successfully add a card to Apple Pay?
Why do I need to complete verification when I add my card to Apple Pay?
What is the Device Account Number?
Where can I find the Device Account Number?
Can I add multiple cards to Apple Pay on my device?
Can I add my Qudos Bank card on multiple devices and wallets?
Can I use Apple Pay if I am overseas in the same way I would in Australia?
Can I add my loyalty or gift cards to Apple Pay?
Do I need to use my card PIN with Apple Pay?
Do I need an internet connection to make payments through Apple Pay?
Can I take cash out using my debit card with Apple Pay?
I've received a reissued or replacement Qudos Bank card, do I need to update my card information with Apple Pay?
My physical card has expired. Do I need to re-enrol it in Apple Pay?
Can I use Apple Pay as a backup when I lose my card?
How do I remove or suspend a card from Apple Pay?
What should I do if my iPhone or iPad is lost or stolen?
What should I do if my Apple Watch is lost or stolen?
How do I change my default payment to eftpos?
What is Google Pay and how does it work?
Which cards are eligible to be added to Google Pay?
How secure is a Google Pay transaction?
How will my personal information be shared with Google?
Which phones or devices can I use Google Pay on?
What do I need to successfully add a card to Google Pay?
Why do I need to complete verification when I add my card to Google Pay?
What is a virtual account number and how is it different from my card account number?
Can I add multiple cards to Google Pay on my device?
Can I add my Qudos Bank card on multiple devices and wallets?
Can I use Google Pay if I am overseas in the same way I would in Australia?
Can I add my loyalty or gift cards to Google Pay?
Do I need to use my card PIN with Google Pay?
Do I need an internet connection to make payments through Google Pay?
Can I take cash out using my debit card with Google Pay?
If my card has expired and I've received a replacement card, do I need to add my card again?
What should I do if I've lost my card?
Can I use Google Pay as a backup when I lose my card?
How do I remove a card from Google Pay?
My device has been lost or stolen. How can I keep my card in Google Pay safe?
Is there a minimum or maximum spend limit to use on Google Pay?
When I tap, nothing happens. What should I do?
Will I be able to see my Google Pay transactions instantly on the Qudos Bank app?
Where can I find out more information about Google Pay?
I can't seem to add my card to Google Pay?
Why is the card design in Google Pay different to my actual card?
What is Garmin Pay and how does it work?
Which cards are eligible to be added to Garmin Pay?
How secure is a Garmin Pay transaction?
Which devices support Garmin Pay?
Where can I use Garmin Pay?
Can I add my Qudos Bank card on multiple devices and wallets?
Can I use Garmin Pay if I am overseas in the same way I would in Australia?
Do I need to use my card PIN with Garmin Pay?
Do I need an internet connection to make payments through Garmin Pay?
What should I do if my Garmin device is lost or stolen?
How do I remove my card from Garmin Pay?
What is Samsung Pay and how does it work?
Which cards are eligible to be added to Samsung Pay?
How secure is a Samsung Pay transaction?
Which devices support Samsung Pay?
Where can I use Samsung Pay?
Can I add my Qudos Bank card on multiple devices and wallets?
Can I use Samsung Pay if I am overseas in the same way I would in Australia?
Do I need to use my card PIN with Samsung Pay?
Do I need an internet connection to make payments through Samsung Pay?
What should I do if my Samsung device is lost or stolen?
How do I remove my card from Samsung Pay?
What is Fitbit Pay and how does it work?
Which cards are eligible to be added to Fitbit Pay?
How secure it a Fitbit Pay transaction?
Which devices support Fitbit Pay?
Where can I used Fitbit Pay?
Can I add my Qudos Bank card on multiple devices and wallets?
Can I use Fitbit Pay if I am overseas in the same way I would in Australia?
Do I need to use my card PIN with Fitbit Pay?
Do I need an internet connection to make payments through Fitbit Pay?
Do I need to have my phone nearby to use Fitbit Pay?
What should I do if my Fitbit device is lost or stolen?
How do I remove my card from Fitbit Pay?
I forgot the pin code for my watch or tracker. How do I reset it?
When is Live Chat available?
How does it work?
What enquiries can I make through Live Chat?
Is it available within Online Banking?
How secure is Live Chat?
What happens to any information I give you during a chat session?
Can I get a copy of my chat transcript?
Before I register for the app, is there anything I need to do?
How do I register for the Qudos Bank app?
Where do I download the app from?
What devices are supported?
How do I download the new app on a tablet device?
How do I notify you of when I am travelling?
I'm living or travelling overseas, how do I access the app?
Can I access a non-personal (business or trust) account through the app?
Tell me more about Fingerprint and Facial Login
Can I download the App onto more than one device?
I have a new phone or new tablet device. Do I need to register it again?
I've forgotten my app PIN. Can I re-set it?
How do I change my PIN?
How do I access the menu and my accounts?
What can I do in the app?
What's required to register for alerts?
Do I need to pay for alerts?
Can I pay a new payee from the App?
What are the payment limits for the App?
How can I change my limits?
Why can I see numerous scheduled payments in my dashboard menu?
How do I access app shortcuts?
How is the Net Position calculated?
How do I logout?
How do I make a suggestion for improving the app in the future?
What if I can't see all of the accounts that I expect to see?
I have multiple Memberships I'd like to access from the app, how do I do this?
I am joint account holder or signatory on another account, how can I view these in the app?
How do I know if my device supports Siri balance?
How do I setup Siri balance of my Apple Device?
I have multiple Qudos Bank accounts. How will this work with Siri balance?
Why am I prompted to login to my phone before Siri provides me with my balance?
How do I turn off Siri Balance?
Troubleshooting Tips
What if the merchant details are incorrect?
What happens if I don't update my Qudos Bank app to the latest version?
Can I update my Qudos Bank app to the latest version if I haven't updated my device operating system?
Can I download the most recent Qudos Bank app version onto a device running an older operating system?
How can I update my contact and address details in the mobile app?
How can I view my statements in the Mobile App?
How do I update my email address to receive eStatements?
How do I change back to paper statements?
How do I add a new BPAY biller to my favourites?
How do I manage my favourited Payee's and BPAY billers?
How can I view Spend Tracker in the app?
How can I set account nicknames?
How can I enable push notifications?
What is Secure Mail?
How do I send secure mail within the app?
How do I reply to secure mail within the app?
How do I send a message via Secure Mail?
How do I manage card controls?
What are card controls?
How can I temporarily lock my card?
How can I stop my account balance from showing on the App?
How do I register for Online Banking?
How do I get a password for Online Banking?
How do I reset my Online Banking password?
How can I change my limits?
How can I update my contact and address details?
How long will it take for my transfer to reach an account at a different financial institution?
What is a periodical payment (auto-transfer)?
What are VIP tokens?
How do I register for VIP Tokens?
Can I use security tokens on more than one device?
Will I be charged for the token service?
Do I need to remember the code for next time?
I've already registered for VIP tokens in Online Banking, do I need to register again?
What is Secure Mail?
How do I send a message via Secure Mail?
How do I manage card controls?
What are card controls?
How can I temporarily lock my card?
What is QSafe SMS ?
How does QSafe SMS work?
What functionality is QSafe SMS available on?
How do I register for QSafe?
What will happen if I don't register for QSafe SMS?
Will I be charged for QSafe SMS?
I don't have a mobile phone....
Do I need to remember the code for next time?
Can I use QSafe SMS when I'm travelling overseas?
I'm currently living overseas, can I use QSafe SMS?
I want to enter a SMS code every time I make a transfer like I do now?
I clicked 'Begin Registration' but I haven't received a code
I have registered for QSafe SMS and I have lost my mobile phone
I have registered for QSafe SMS and I want to change my mobile number?
I have entered an incorrect code and locked myself out?
What is the New Payments Platform?
What are Real-time payments?
What is PayID?
What is Osko by BPAY?
What are the features of the New Payments Platform?
Can I choose If I want my payments to go through the New Payments Platform?
How do I register for PayID?
Will my PayID be automatically created?
Are there fees charged for registering a PayID?
Can I have multiple PayIDs linked to the same account number?
Which Qudos Bank accounts have access to PayID?
Which Qudos Bank accounts process payments in real-time?
Where can I use my PayID?
How do I pay someone using PayID?
Does it cost me anything to use PayID?
Is there a transaction limit for PayID?
Can I register PayID to international mobile numbers?
Can I register PayID to international email addresses?
I made a mistake inputting a PayID and paid the wrong person, what do I do?
A payment was made using PayID, but it hasn’t arrived in my account?
I processed a payment through PayID, but it hasn’t gone through?
What if the receiving bank doesn’t use the New Payments Platform?
Can someone else set up a PayID using my information?
Can another person link my PayID to their account?
My PayID is being used by another person, what should I do?
How safe is using real-time payments?
What other safety precautions are Qudos Bank implementing?
How do I cancel my PayID?
What happens if I close the account my PayID is linked to?
How do I transfer a PayID?
How do I lock a PayID?
How do I unlock a PayID?
Does PayID replace BSBs & account numbers?
What happens if my real-time payment is rejected?
I've made a mistaken payment, what do I do?
My statement hasn't arrived, when can I expect to receive it?
How can I view my statements in the Mobile App?
How can I view my statements in Online Banking?
How do I update my email address to receive eStatements?
How do I change back to paper statements?
How can I replicate the interest calculation as quoted on my statement?
How do I lodge a transaction dispute?
I want to dispute a transaction made at an ATM, what should I do?
I want to dispute a transaction made in Online Banking, what should I do?
I want to dispute a transaction made on BPAY, what should I do?
I want to dispute a transaction made on direct debit, what should I do?
I want to dispute a transaction made at on my Visa Card, what should I do?
How do I notify Qudos Bank when I am travelling overseas?
What International ATMs can I use?
What fees will I be charged when using an International ATM?
I’m living or travelling overseas, how do I register for the new app?
What are VIP tokens?
How do I register for VIP tokens?
Can I use security tokens on more than one device?
Will I be charged for the token service?
Do I need to remember the security token for next time?
I've already registered for VIP tokens in Online Banking, do I need to register again?
What are international sanctions and which countries am I unable to access banking services from?
I have an online savings account, how do I withdraw cash when travelling overseas?
Are there any fees charged if I use my card overseas/internationally?
I’ve refunded an international purchase – why is the amount returned different to the amount I paid?
What is PayTo?
How does PayTo work?
Why should I use PayTo?
What will happen to my existing direct debit arrangements?
Which accounts are enabled for PayTo agreements?
What type of payments are enabled for PayTo?
Is there a limit for PayTo transactions?
Is PayTo safe? Could PayTo be susceptible to fraud?
Where can I view and edit my PayTo agreements?
How can I authorise, decline and cancel a PayTo agreement?
How can I pause and resume a PayTo agreement?
What happens if the business/merchant makes changes to the PayTo Agreement?
How can I change the account (payment source) linked to a PayTo agreement?
Why can I no longer view the PayTo Agreement request from the merchant?
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