If you would like to reduce your credit card limit or close your card account, you can now do this easily through Online Banking and the Mobile App. Alternatively you can complete a form and drop it into a branch or send through via email to firstname.lastname@example.org.
How to lodge a request
In Online Banking, click on the “Services” tab, then “Card Management” and click either “Reduce credit limit” or “Close card account” and follow the steps.
In the Mobile App, click on “Card Management” in the main menu and then click either “Reduce credit limit” or “Close card account” and follow the steps.
Alternatively, you can complete the following forms and drop it into a branch or send via email:
Your new requested limit cannot be below our set minimum limits. Currently, for Lifestyle and Lifestyle Plus, the minimum credit limit is $1,000 and for Visa Platinum, $6,000.
You must also ensure that you pay down your credit card to the new requested limit. For example, if your current limit is $5,000 and you want to reduce this to $4,000 but you have $4,500 debited to your card, you will need to pay off $500 before we can process this request.
You must ensure that you have paid us back all amounts debited to your credit card before we can process your closure request.