How do I report my card as lost or stolen? What happens when I report my card as lost or stolen?

If you card is lost or stolen, please ensure that you report it immediately. If you report your card lost or stolen, this will cancel your card immediately and permanently and you will no longer be able to use your physical card.

You can continue to make purchases if your card is accessible via your digital wallet. Please note, that the eftpos option is currently only available on Apple Pay and Samsung Pay.

Recurring payments will continue to be processed on your card (i.e. your phone or internet bill).

To order a new card or report unauthorised transactions, please call us on 1300 747 747 or send us a secure mail via Online Banking.

To report your card lost or stolen, please see the instructions below: 

Within Online Banking: 

  1. Log into Online Banking
  2. Head to the 'Services' Tab
  3. Select 'Card Management' and request your QSafe SMS code
  4. Select 'Lost or Stolen' and follow the prompts

Within the Mobile App:

  1. Log into the Qudos Bank app
  2. Click on the menu and head to 'Card Management'
  3. Select your card
  4. Select 'Lost or Stolen Card' and follow the prompts

Once you report a card as lost or stolen you will need to contact us for a replacement card on the next business working day. You can contact us on 1300 747 747 or via Secure Mail within Online Banking.

Once you have requested a new card, you should receive your card within 5-7 days. It's important that we have the correct postal address for you - If you are away from home, you must contact us to make alternative arrangements to ensure your card remains secure.

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