If you card is lost or stolen, please ensure that you report it immediately
Within Online Banking:
- Log into Online Banking
- Head to the 'Services' Tab
- Select 'Card Management' and request your QSafe SMS code
- Select 'Lost or Stolen' and follow the prompts
Within the Mobile App:
- Log into the Qudos Bank app
- Click on the menu and head to 'Card Managment'
- Select your card
- Select 'Lost or Stolen Card' and follow the prompts
Once you report a card as lost or stolen you will need to contact us for a replacement card on the next business working day. You can contact us on 1300 747 747 or via Secure Mail within Online Banking.
Once you have requested a new card, you should receive your card within 5-7 days. It's important that we have the correct postal address for you - If you are away from home, you must contact us to make alternative arrangements to ensure your card remains secure.