Changes to PayTo Agreements

Alert - Osko payments: We’ve identified an issue affecting a small number of customers who attempted to make Osko payments in the afternoon of Thursday 15 January. If you attempted a transfer during this time, please call us on 1300 747 747 Monday to Friday 7am-7pm and Saturday 9am-5pm (AEDT) for assistance.

Emergency Assistance: We’re concerned for the safety and wellbeing of the people and communities affected by the Victorian bushfires and Queensland floods. We’re here to help – assistance is available for affected customers. Learn more.

What can we help you find?

Common Searches

Password reset BSB Card expiring Unknown transaction Transfer limits Branches

< Back to

PayTo

FAQs

What happens if the business/merchant makes changes to the PayTo Agreement?

You will need to authorise any changes to the PayTo agreement initiated by the business or merchant.

If you don’t authorise the changes, the PayTo agreement will expire and no action can be taken.

The merchant who set up the PayTo agreement will be informed.

Depending on the merchant's processes, they may contact you regarding this.

To authorise changes, go to: View agreement details > Click ‘Authorise changes’ or ‘Decline changes’ > Click ‘Yes’

How can we help?

We're here to help

Resources

Help & Support

About Qudos

Download our mobile app

Broker Portal

Connect with us

Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

What happens if the business/merchant makes changes to the PayTo Agreement?

How can we help?

Help Centre

Contact Us

General Enquiries