Changes to cross-brand servicing: From 29 August 2025, we're making changes to our cross-brand servicing operations. Learn more
You will need to authorise any changes to the PayTo agreement initiated by the business or merchant.
If you don’t authorise the changes, the PayTo agreement will expire and no action can be taken.
The merchant who set up the PayTo agreement will be informed.
Depending on the merchant's processes, they may contact you regarding this.
To authorise changes, go to: View agreement details > Click ‘Authorise changes’ or ‘Decline changes’ > Click ‘Yes’