My device has been lost or stolen. How can I keep my card in Google Pay safe?

If your device has been lost or stolen, you can prevent unauthorised payments being made with your card on Google Pay by locking your phone remotely using Google’s Find My Device feature.

If you are not able to lock your phone using this feature, please call us on 1300 747 747.

You can mark your card as lost or stolen through online banking or our mobile app. Please note that this will cancel your card entirely – you will not be able to use your physical card and your direct debits will also need to be redirected. However, if you contact us on the number above, we can suspend access to your card through Google Pay without otherwise effecting your ability to use your physical card and maintain your direct debits.

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