Upcoming Changes to Terms and Conditions – Savings Accounts and Payment Services.  Find out more.

Public Holiday Notification: Our branches and contact centre (with the exception of our West End and Ascot branches) will be closed for the Monday 8th June 2026 public holiday. Learn more.

Lost cards on Google Pay

Two women in a cafe, one holding their smartphone to an eftopos machine to pay using Google Pay
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Google Pay
FAQs

What should I do if I've lost my card?

You will need to report your card lost or stolen in online banking or mobile app. You will then need to contact us to have a replacement card issued. Once your new card is issued and activated, you will be able to use Google Pay as previously (there is no need to re-enrol your new card).

How can we help?