Lost cards on Google Pay

Wednesday 4 November 2026: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 19 November 2026. From 19 November 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Friday 13 November 2026: Microsoft Outage - We're aware of the Microsoft outage issue which may cause delays with sending and receiving emails. If you have an urgent enquiry and need our assistance please call us on 1300 747 747. We appreciate your understanding.

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FAQs

What should I do if I've lost my card?

You will need to report your card lost or stolen in online banking or mobile app. You will then need to contact us to have a replacement card issued. Once your new card is issued and activated, you will be able to use Google Pay as previously (there is no need to re-enrol your new card).

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Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

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