Emails and text messages impersonating Qantas Money - We are aware of customers receiving scam emails and text messages falsely representing Qantas Money, requesting them to “verify” a card on their account or redeem points. Never respond to unexpected emails or text messages. If you're ever unsure call us on 1300 747 747. Learn more.

Lost cards on Google Pay

Two women in a cafe, one holding their smartphone to an eftopos machine to pay using Google Pay
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Google Pay
FAQs

What should I do if I've lost my card?

You will need to report your card lost or stolen in online banking or mobile app. You will then need to contact us to have a replacement card issued. Once your new card is issued and activated, you will be able to use Google Pay as previously (there is no need to re-enrol your new card).

How can we help?