Variable home loan rate decrease – we’re passing on the full 25 basis point cut to all variable home loan interest rates effective 29 May 2025. Learn more
Scheduled Outage – Sunday 25th May - Banking Services – find out more
If you know who received the mistakenly transferred funds, contact them directly and ask for the payment to be returned (this may generally be quicker).
If you've made a mistake using an incorrect BSB, Account Number or PayID, you must let us know immediately so we can investigate. Our mistaken internet payments investigation process is governed by the ePayments Code.
Generally, it goes like this:
More information on mistaken internet payments, including details on the process and time frames is found in our Terms and Conditions.