Qantas Cyber Incident: We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Learn more
If you know who received the mistakenly transferred funds, contact them directly and ask for the payment to be returned (this may generally be quicker).
If you've made a mistake using an incorrect BSB, Account Number or PayID, you must let us know immediately so we can investigate. Our mistaken internet payments investigation process is governed by the ePayments Code.
Generally, it goes like this:
More information on mistaken internet payments, including details on the process and time frames is found in our Terms and Conditions.