Interest rate increase – Thursday 5 February: Following the RBA’s decision to change the official cash rate, interest rates for owner‑occupier and investor variable loans will increase by 0.25%, effective 19 February 2026. From 19 February 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.
If you know who received the mistakenly transferred funds, contact them directly and ask for the payment to be returned (this may generally be quicker).
If you've made a mistake using an incorrect BSB, Account Number or PayID®, you must let us know immediately so we can investigate. Our mistaken internet payments investigation process is governed by the ePayments Code.
Generally, it goes like this:
More information on mistaken internet payments, including details on the process and time frames is found in our Terms and Conditions.
PayID is a registered trademark of NPP Australia Limited.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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