What will happen to my existing direct debit arrangements?

PayTo will operate in conjunction with the current direct debit process. Your existing direct debits will continue as normal unless a merchant or business contacts you to set up a PayTo agreement instead.

Some businesses or merchants will move existing direct debit arrangements to PayTo because it is a digital and more efficient way to manage recurring payments.

When existing direct debits are migrated, you will be sent a notification informing you of the migration via your preferred notification option, followed by an email.

You will need to view the PayTo agreement in your Online Banking/Mobile App and:

  • Resume the agreement to start making payments according to the PayTo agreement, OR
  • Check the contractual agreement with the business and verify if they can cancel the agreement to decline the move and keep the existing direct debit arrangement

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