Alert - Osko payments: We’ve identified an issue affecting a small number of customers who attempted to make Osko payments in the afternoon of Thursday 15 January. If you attempted a transfer during this time, please call us on 1300 747 747 Monday to Friday 7am-7pm and Saturday 9am-5pm (AEDT) for assistance.

Emergency Assistance: We’re concerned for the safety and wellbeing of the people and communities affected by the Victorian bushfires and Queensland floods. We’re here to help – assistance is available for affected customers. Learn more.

Suspicious emails

A man wearing glasses looking at his laptop with a focus on his face
Home
Support
FAQs
Fraud & Security
Suspicious emails
< Back to 
Fraud & Security
FAQs

What should I do if I get a suspicious email?

A suspicious email may contain any of the following:

  • A request for your Online Banking login details or card details
  • A link to a webpage or Online Banking login page
  • A request for your passwords. If you receive an email with any of the above, you can be confident that the email is NOT from us. We ask that you delete it immediately and that you do not click on any of the links

If you have clicked on the link in the email, please be sure to contact us immediately. Additionally, you should perform a scan for possible viruses and Trojans using up-to-date virus protection software. Should you require further information, please contact your software vendor or a certified IT specialist. If you do not have anti-virus protection, we recommend that you do not use Online Banking until you have installed the current anti-virus protection. If you would like to verify the authenticity of any email purporting to be from the us, please contact us.

How can we help?

Help Centre

Find your answers here

Contact Us

Talk to us here

General Enquiries

Ask us about anything here