Interest rate announcement: Following the RBA’s decision to change the official cash rate, we’re currently reviewing what this means for our customers. We’ll update customers with the latest information once a decision has been made.

Unauthorised PayID activity

Two woman sitting at cafe with one gesturing at her mobile screen, the other woman looking at the screen smiling
< Back to 
Real Time Payments
FAQs

My PayID is being used by another person, what should I do?

Please select the "Dispute PayID" option that appears when you try to register a PayID® already in use, this requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.

‍

PayID is a registered trademark of NPP Australia Limited.

How can we help?