Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Public Holiday Notification: Our NSW and QLD branches will be closed for the Monday 5th October public holiday. Learn more.

Unauthorised transactions

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Fraud & Security
FAQs

What do I do if I see unauthorised transaction on my account?

If you notice an unauthorised transaction on your account, please call us immediately on 1300 747 747.

Select option 3.

Then choose either:

  • Option 1 for card-related enquiries
  • Option 2 for transfers made via Internet Banking

Please note: Calls unrelated to these issues will be delayed and redirected.

How can we help?