Qantas Cyber Incident: We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Learn more

Visa Card refunds

A woman is holding a credit card in one hand and a smartphone in the other, appearing engaged in a financial transaction.
< Back to 
Cards
FAQs

How do I process an in-store refund on my Visa card?

The quickest way to process a refund is to insert your card directly into a merchants payment terminal, you may be asked to enter your card PIN. Refunds generally appear back into your account is between 3 - 7 business days.

Some merchants may accept refunds through payWave or via mobile payments like Google Pay and Apple Pay.

How can we help?