Planned Maintenance - Digital Banking Services - Sunday 6 September 2026 - Find out more.
Planned Maintenance - Digital Banking Services - Sunday 6 September 2026 - Find out more.
Losing a loved one is a lot to process, along with additional responsibilities that can fall to you in a difficult time. We’ve put together some helpful information about how we can help you through the process of managing your loved one’s banking affairs.
The first step is to contact us. We'll ask some questions and help you with the documents needed to finalise the Estate.
Call
1300 747 747 Australia-wide
Monday to Friday 7:00am-7:00pm
Saturday 9:00am-5:00pm
Email
deceasedestates@bankaust.com.au
Visit
Come into a Qudos Branch
To discuss more regarding financial hardship, please email customerassistance@bankaust.com.au.
For any Finanical abuse, please visit our support page for more information.
You’ll need to complete the Deceased Estates Notification Form and submit this to us with the required documents.
An 'Estate of' account may be opened by the executor(s), administrator(s) or next of kin for the Estate. To get started, see the application form for details.
Requesting a release of funds may be an option when there are sufficient funds available to do so. Noting however that if you don't have probate or letters of administration, the amount we can release is capped at $15,000 under section 69B of the Bank Act. To get started, get in touch with the deceased team directly at deceasedestates@bankaust.com.au or through your solicitor to discuss your options.
The accounts will be restricted
Once a notification has been received, all single accounts in the name of the deceased will be restricted. This means no money will be taken from them. Automated transactions such as direct debits and auto transfers will be dishonoured.
Access methods like credit and debit cards, mobile app and Online Banking will also be removed.
All third-party authorities (including Powers of Attorney, Financial Management Orders, and authorised signatories) are ceased upon a customer’s death. Access via a third-party authority will be removed once the notification has been received.
A letter will be sent including account information and request for further documents
If you’re one of the following:
A letter will be sent providing information about the deceased’s accounts, which will include a listing of any electronic debit and credit arrangements in the last 13 months. We recommend that you contact any third-party payees to stop payments from being taken out of the accounts where possible.
We may ask you to supply us with documents such as the Will, Probate or Letters of Administration. This is dependent on the value of the Estate.
If there are business accounts under the name of the deceased, we may ask you to supply other documents, such as evidence of change of trustee or director.
Funds will be released once all relevant documentation has been submitted
Provided that you supply us with the necessary documents, all accounts will be settled, and funds will be released to either:
Joint accounts
If you shared a joint account with your deceased loved one, you’ll still have access to make withdrawals and deposits as per normal (except for term deposits). Once we’ve received a certified copy of the death certificate, the joint account will be transferred into your name.
Term deposits
If the Term Deposit is held jointly, it will be transferred into the Surviving Account holder’s name. A Term Deposit can also be closed early (once we have received all the necessary documents to close the Deceased Member’s accounts) without incurring any fees or penalties. Interest will be paid out up to the date of closure.
Credit cards
Any owing balance on an existing credit card held in the deceased’s sole name will be paid off using funds available from an existing savings and transaction account, in line with the product’s terms and conditions. Existing direct debits attached to the credit card need to be cancelled. If the deceased person was the sole primary cardholder, any additional cardholder’s cards will be automatically cancelled.
Home loans
Interest will still accrue on the loan account and must still be repaid. If you need to remove the deceased’s name from the title, please get in contact with your solicitor.
If you’re unable to make the repayments, please contact us immediately on 1300 747 747.
Retirement Savings Account
To satisfy the laws relating to the closure of Retirement Savings Accounts, you may need to submit certified copies of the death certificate, Will, Probate or Letters of Administration.
Once this is closed, any remaining funds in the account will be added to the Estate. If you’ve been nominated as a reversionary spouse (nominated as a beneficiary to receive pension payments by the deceased), we’ll get in contact with you to continue payments.
Trust accounts
We recommend you seek independent legal or financial advice if you were nominated as a beneficiary for a trust fund held by the deceased.
We can pay funeral expenses (excluding expenses related to the wake or memorial) directly from the Deceased’s account, up to an amount of $15,000. To organise this, Qudos Bank will require you to supply us with a copy of the Funeral Invoice. Funds will be paid directly to the funeral provider.
For all other Estate related expenses, please contact us on 1300 747 747 to discuss.
Direct Debits will automatically be dishonoured on any accounts the Deceased held in their sole name. Direct Debits on Joint Accounts will not be affected. Direct Credits will continue to be deposited into both single or joint accounts the Deceased held.
You’ll still need to contact any organisation debiting or crediting the Deceased’s accounts in order to either cancel their account with that merchant or make new arrangements (as we do not have the authority to do this). Qudos Bank will provide a list of direct debits and credits to help identify the organisations that need to be contacted.
If the deceased was the sole primary cardholder of a credit card, any additional cards associated with the account will be automatically cancelled.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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