Our banking app is available for both mobile and tablet devices providing you with more options to bank the way you want. With faster performance and greater stability, we’ve delivered many new features to make banking on the go easier.

Features and Benefits



 

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To tap into a better banking experience, please ensure you’re registered for Online Banking and that you have the most recent operating system running on your mobile device and compatible with the tablet devices. If you haven't changed your Online Banking password in some time we'd recommend you login and change your Online Banking password before trying to register the app to ensure a quick and easy registration process.

The minimum operating requirements for the new App are as follows:

• iOS software version 11.0 and above
• Android software version 6.0 and above
Please ensure your phone contact details within Online Banking are current, check the numbers you have registered against mobile, business and home, ensuring at least one field contains a mobile number.

It is important that you enter your Australian mobile number with 10 digits only e.g. 0412345678 i.e. please do not use any special characters or spaces otherwise you may experience problems registering the app.

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Before you begin registering the new app, check that your Mobile and Data Roaming services are activated to ensure you receive your one-time password.

How to register for the Qudos Bank App:

Download the VIP Access app and the Qudos Bank mobile app from your app store. VIP tokens, which are generated from the VIP Access app, are a secure authentication alternative to SMS codes. Once you have downloaded both apps, follow these steps:

  1. Call us on +61 2 9582 3200 or send us a secure email to request the token service. We will provide you with a link to register for a VIP token.
  2. Once you receive the link, click on it. You will be led to Online Banking.
  3. Proceed to login as normal. Once logged in, you’ll be taken to the Register VIP Token page.
  4. Begin to fill in all the details. Here you’ll need the credential ID number and security code generated from the VIP Access App. Once you’ve filled in the details, click on the ‘register’ button.
  5. Next, register for the Qudos Bank app through the normal registration process.
  6. During the registration process, you’ll be asked to enter the credential ID number and security code generated from the VIP Access App. Remember, this screen will only come up if you have registered for a VIP token through the VIP Access App.
  7. Continue to follow the prompts.
  8. You’re logged in! You can now use the Qudos Bank mobile app while overseas.

If you already have the VIP Access app, here’s how you register for the Qudos Bank App:

Download the Qudos Bank mobile app from your app store. Then, follow these steps:

  1. Begin registering for the Qudos Bank app through the normal registration process.
  2. During the registration process, you’ll be asked to enter the credential ID number and security code generated from your VIP Access app.
  3. Continue to follow the prompts.
  4. You’re logged in! You can now use the Qudos Bank mobile app while overseas.

Frequently Asked Questions

For more related frequently asked questions, visit our FAQs page.

  1. Make sure you are registered for online banking
  2. Change your Online Banking password. If you haven't changed your Online Banking password in some time we'd recommend you login and change your Online Banking password before registering the app to ensure a quick and easy registration process.
  3. Update your mobile phone details in online banking

To register the new app, you will need a one-time password which will be sent via SMS. This SMS will be sent at no charge by Qudos Bank, however if you are overseas at the time of registering, you may incur some costs associated with data roaming.

Please ensure your phone contact details within Online Banking are current, check the numbers you have registered against mobile, business and home, ensuring at least one field contains a mobile number.

It is important that you enter your mobile number with 10 digits only e.g. 0412345678 i.e. please do NOT use any special characters or spaces otherwise you may experience problems registering the app.

  1. Update your mobile phone or tablet device to the latest operating system.

The minimum operating requirements for the new App are as follows:

  • iOS software version 10.3 and above
  • Android software version 5.0 and above.

For iOS users please visit the Apple App Store and search for “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the App store.

For Android users please visit the Google Play store and search “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the Play store.

You can install and register the App on multiple iOS and Android devices. If you have multiple Memberships with us only one can be registered to use the app per device.

Click the "Forgotten your App PIN?" link on the PIN screen and follow the prompts. You'll need to de-register your device, and re-register to re-set a Qudos Bank app PIN. Have your Member Number and Online Banking password handy.

To manage your push notifications, head to the settings tab and tap alerts.

Here you will see all the push notifications you can turn on an off

Alerts for new secure message received, new device registration and Osko payments received and rejected will be enabled automatically. Notifications for when a payment due date is approaching for your loan or credit card account and when your account is in negative balance can be managed within the app.

You will also need to ensure push notifications is enabled for the Qudos Bank app within your device settings.  

Secure mail is a safe and convenient way to ask account related questions. Staff are able to verify you through Secure Mail and answer your questions efficiently.

You can access your secure mailbox via the ‘’Contact Us’’ tab within the menu for the Mobile App or via the ‘’View Mail’’ in the right-hand column within the home page of your Online Banking.

You can access your secure mailbox via the "Contact Us" tab within the menu

To create a new secure mail:

  • Go to "Contact Us" within the mobile app
  • Select Secure Mail
  • Tap the pencil icon in the bottom right hand corner
  • Select with category your enquire relates to
  • Submit your secure mail

 

Our Customer Service Specialists will respond within 2 working days. You will receive an email notification and push notification (if your push notifications are enabled) when you have received a reply.

You can access your secure mailbox via the ‘’Contact Us’’ tab within the menu.

Tap the message you wish to read and reply to.

Customer-First Banking