Stay informed on the proposed Bank Australia merger - learn more now.
Stay informed on the proposed Bank Australia merger - learn more now.
With Qudos Bank’s digital banking platforms you can safely and easily manage your day-to-day banking. Whether you’re home or abroad, enjoy access to your accounts 24/7 using whichever device you prefer.
Paying when you are out and about just got even easier. Leave your wallet at home and use your smartphone or smart device to make payments anywhere that accepts less payments.
For more related frequently asked questions, visit our FAQs page.
QSafe SMS is a unique 6 digit security code provided to your mobile or Australian landline number to authenticate your Online Banking activities.
If you’ve forgotten your password, you can reset it yourself in Online Banking. Simply click on the ‘Forgotten Password’ button. You’ll then be asked to fill in your details (member number, first name, surname, date of birth, email, mobile number and postcode), in order to verify your identity. Once all inputs are entered, you will then be re-directed to a confirmation screen.
From here, you’ll be asked to confirm your details. If all your details are correct, you can hit the reset button. You will be issued with a temporary password via SMS which you’ll need to change upon your next login.
If you experience any difficulties resetting your password, please call us during business hours on 1300 747 747 or drop by your closest branch.
For iOS users please visit the Apple App Store and search for “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the App store.
For Android users please visit the Google Play store and search “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the Play store.
You can install and register the App on multiple iOS and Android devices. If you have multiple Memberships with us only one can be registered to use the app per device.
Click the "Forgotten your App PIN?" link on the PIN screen and follow the prompts. You'll need to de-register your device, and re-register to re-set a Qudos Bank app PIN. Have your Member Number and Online Banking password handy.
To change your limits in Online Banking:
Log into Online Banking and select "Settings" from the dashboard menu, then "Daily Transaction Limits". Enter your QSafe SMS or VIP Token code to proceed.
To change your limits in the Mobile App:
Log into the mobile app and select “Manage Accounts” from the dashboard menu, then "Transaction Limits", and simply edit the amount by clicking on the pencil icon.
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Qudos Bank operates and where our team members reside.
