Our real-time payments service has been extended to include payments to BSB and account numbers.

The New Payments Platform (NPP) is an industry initiative in Australia to provide faster and easier payments across participating institutions. Using the Osko by BPAY service, all payments between Qudos Bank and other participating institutions will be available in near real-time providing a better banking experience for our customers.

Whether you pay using a PayID or BSB and account number, all eligible payments will now be sent in real-time via the NPP platform.*

 

Payments in a flash

All payments made using a PayID or BSB and account number (excluding scheduled transfers) will be sent in near real-time.* Real-time payments will be available 24/7 so you no longer have to wait 1-2 days for your funds to appear.

 

Safety & Security

We have a range of tools that monitor for unauthorised transactions, so you may receive a call to confirm your transaction, or in the event we notice suspicious account activity.

It’s important you take additional care when setting up payees and making payments, as most payments will take place in real-time.

When making a payment to a PayID, the PayID name will be displayed letting you check the payee before confirming the payment. In addition, we have introduced rejected payment notifications via email and SMS to inform you if an NPP transaction happens to fail and can be re-processed via Direct Entry (EFT). You’ll also receive a push notification if you have them turned on.

 

Simplifying Payments

If you need to receive a payment, you now have two options – continue to give out your BSB and account number or, if you find that difficult to remember, you can set up and use a PayID, the choice is yours.

*Where the receiving financial institution is enabled for NPP. Where a receiving financial institution isn’t enabled on the NPP platform to accept instant payments you will receive a notification that the instant payment can’t be processed and that your payment will be delivered via standard payment methods. The standard payment platform (Direct Entry) could take between 1-2 business days to transfer funds depending on the institution.

Registering your PayID using the Qudos Bank App

  1. Log into the Qudos Bank app and select the menu button
  2. Select "Manage PayIDs" in the menu
  3. Select "Create PayID"
  4. Follow the prompts

Registering your PayID online

  1. Log into online banking and select accounts
  2. Select "Manage PayIDs"
  3. You will then be asked to request a code, select validate one you have typed in your code
  4. Select "Create PayID" and follow the prompts.

How to make a payment using PayID


Frequently Asked Questions

For more related frequently asked questions, visit our FAQs page.

The New Payments Platform is an industry initiative in Australia to provide faster and easier payments across participating institutions.

Real-time payments are transactions processed almost immediately and available 24/7 between participating institutions. You no longer have to wait up to 3 business days for payments to reach your account, real-time payments provide convenience and speed.

A PayID is a unique identifier, like a phone number or email address, that you can securely link to your bank account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number.

Osko by BPAY is the first consumer service to be built on the New Payments Platform to use the PayID functionality. Osko sends payments fast between financial institutions, 24/7 – even on weekends! In most cases it will arrive in under a minute. Osko payments can be made using a PayID or BSB and account number with participating banks and financial institutions.

If an external institution is enabled for NPP then you can also receive instant payments via BSB and account number via Osko.

• Speed – the ability to make payments in real time, processing payments within 60 seconds.
• 24/7 availability – Available to process payments 24/7, 365 days a year.
• Data Enriched – option to provide more details with the payment
• Simple Addressing – Easily identify accounts using PayID. Providing an alternative and easier way to address payments by using just your mobile number or email address.

No, from November all eligible payments will be sent as real-time, Osko payments via the New Payments Platform. If a recipients institutions isn’t enabled for NPP then you will be notified and the payment will be processed as a Direct Entry (EFT) payment where eligible.

This will usually take 24 - 48 hours to arrive in the destination account. Please note that funds transferred on a weekend or public holiday may take longer as they will leave your Qudos Bank account during the end of day processing on the next business day.

 End of day processing occurs each weekday at 4pm.

Registering your PayID using the Qudos Bank App:

  1. Log into the Qudos Bank app and select the menu button
  2. Select "Manage PayIDs" in the menu
  3. Select "Create PayID"
  4. Follow the prompts.

Registering your PayID online:

  1. Log into online banking and select accounts in the menu
  2. Select "Manage PayIDs"
  3. You will then be asked to request a code, select validate one you have typed in your code
  4. Select "Create PayID" and follow the prompts.

Please note, you will receive a validation code by SMS if your PayID is a mobile number or by email if your PayID is an email address.

No, you will need to register your PayID using the Qudos Bank app or online banking.

The new payment platform is a free service, you will not be charged for registering or using a PayID.

Yes, multiple PayID types can be linked to the same account. For example, you could link an email PayID and a phone number PayID to the same account.

PayID is available to all Qudos Bank active savings accounts (except term deposits) and loan accounts that are linked to an online banking profile.

All eligible Qudos Bank savings accounts can pay and receive payments, excluding BPAY and scheduled payments, in real-time using PayID. All loan accounts can receive payments in real-time if the external institution is enabled for NPP.

You can give your PayID to anyone that needs to pay you, if their financial institution supports payments using PayID. If their financial institution doesn’t support PayID, you can still use your BSB and account number.

Ensure you've downloaded the latest version of the Qudos Bank app

Launch the Qudos Bank app

  1. Select Pay > Pay someone
  2. Select New payee > PayID
  3. Follow the prompts to make your payment.

You can also make a payment within Online Banking

Log into your Online Banking account

  1. Select transfer/pay > pay someone
  2. Select new payee
  3. Add the PayID and follow the prompts to make your payment.

The new payment platform is a free service, you will not be charged for registering or using a PayID.

Your existing Online/Mobile Banking transaction limits apply, please refer to our savings account terms & conditions.

PayID is only available for Australian mobile numbers that are associated with Australian bank accounts.

PayID is only available for email addresses that are associated with Australian bank accounts.

Please contact our customer service team on 1300 747 747.

Payments made using PayID should arrive in your account within 60 seconds. Please ask the payer to contact their financial institution.

Your payment might be on hold, please contact our customer service team on 1300 747 747.

Your payment can still be processed via the current payment platform (Direct Entry) using BSB and Account No. Transfer of funds could take between 1-2 business days depending on the institution.

Registering your PayID requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.

PayID can be linked to only one account. Moving your PayID requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.

Please select the "Dispute PayID" option that appears when you try to register a PayID already in use, this requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.

The NPP has been built with security and fraud front of mind. Payments made via the Platform are currently made by logging in to your usual secure internet or mobile banking and authorising a payment. For extra peace of mind, if you are sending a payment using a PayID, you will also be able to check the name of the person you want to pay before confirming the payment. As always, you should be on the look-out for scammers who could try and trick you into making a payment.

Qudos Bank partner with ORION, who have a dedicated team to monitor and identify fraudulent transactions 24/7. You may receive a call from ORION if the monitoring service notices suspicious payments/PayID.

Using the Qudos Bank App:

  • Log into the Qudos Bank app and select "Manage PayIDs"
  • Select the PayID you wish to cancel
  • Select PayID settings
  • And click close PayID.

Using Online Banking:

  • Navigate to Accounts and select "Manage PayIDs"
  • Select the PayID that needs to be cancelled
  • Select “More Actions” for that PayID
  • Select “Close PayID”
  • Follow the prompts to complete closure of PayID.

You can transfer your PayID to another account, if the account is closed before transferring the PayID please contact our customer service team on 1300 747 747.

Using the Qudos Bank App:

  • Log into the Qudos Bank app and select "Manage PayIDs"
  • Select the PayID you wish to transfer
  • Select PayID settings
  • And click Transfer PayID.

Using Online Banking:

  • Navigate to Accounts then select "Manage PayIDs"
  • Select the PayID that needs to be transferred
  • Select “More Actions” for that PayID
  • Select “Transfer PayID”
  • Follow the prompts to complete transfer request.

Locking a PayID means you will no longer accept payments through your PayID.

To lock a PayID on the Qudos Bank App:

  • Log into the Qudos Bank app and select "Manage PayIDs"
  • Select the PayID you wish to lock
  • Select PayID settings
  • And select lock PayID.

To lock a PayID using Online Banking:

  • Navigate to Accounts and select "Manage PayIDs"
  • Select the unlocked PayID that needs to be locked
  • Select “More Actions” for that PayID
  • Select “Lock PayID”
  • Follow the prompts to complete lock of PayID.

To unlock a PayID on the Qudos Bank App:

  • Log into the Qudos Bank app and select "Manage PayIDs"
  • Select the PayID you wish to unlock
  • Select PayID settings
  • And select unlock PayID.

To unlock a PayID using Online Banking:

  • Navigate to Accounts and select "Manage PayIDs"
  • Select the locked PayID that needs to be unlocked
  • Select “More Actions” for that PayID
  • Select “Unlock PayID”
  • Follow the prompts to complete unlocking of PayID.

No, PayID is an alternative way to make and receive real-time payments to an account, so you don’t have to remember your BSB and account number, but you can still use your BSB and account number if you prefer.

If your real-time payment is rejected, in most cases it will be automatically re-processed via Direct Entry(EFT) and take approximately 1-2 days to reach the destination account. You will receive a notification via email and SMS advising you of the rejected payment.

If a payment can’t be processed it will appear in your transaction list in Online Banking or the App as a failed transaction. You will need to re-attempt the payment again or try new payee details.

If you know who received the mistakenly transferred funds, contact them directly and ask for the payment to be returned (this may generally be quicker).

If you’ve made a mistake using an incorrect BSB, Account Number or PayID, you must let us know immediately so we can investigate. Our mistaken internet payments investigation process is governed by the ePayments Code.

Generally, it goes like this:

  • If we’re satisfied a mistaken internet payment has occurred, we’ll send the receiving financial institution a request to recover the funds.
  • Within 5 business days the receiving financial institution will acknowledge our request and let us know if there are enough funds in the account of the unintended recipient to cover the mistaken internet payment.
  • Depending on when you reported the mistaken internet payment to us, and whether the funds are available or unavailable, will determine what happens next. For more information, see our Terms and Conditions.
  • We’ll let you know the outcome of any reported mistaken internet payment in writing, within 30 days of the date you reported it to us.

More information on mistaken internet payments, including details on the process and time frames is found in our Terms and Conditions.

Customer-First Banking

Footnotes:

PayID Terms and Conditions apply

The advice on this website has been prepared without considering your objectives, financial situation, or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please consider the Terms and Conditions for Savings Accounts and Payment Service applicable to Visa Debit cards. Please consider our Financial Services Guide. Credit Card applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges apply.