To ensure our customers get the most out of their banking experience with us, we have implemented the New Payments Platform (NPP), an industry initiative in Australia to provide faster and easier payments across participating institutions. Using a PayID you can send and receive instant payments between Qudos Bank and other participating institutions. If an external institution is enabled for NPP then you can also receive instant payments via BSB and account number.
Any payments you make using a PayID, excluding scheduled, BPAY and international payments, will be sent in real-time, meaning funds will be available in as little as 60 seconds to the recipient. Real-time payments will be available 24/7 so you no longer have to wait 1-2 days for your funds to appear.
We continue to invest heavily in security measures to help protect your accounts, personal information and transactions, however we encourage additional care when setting up payees and making payments, as most payments will take place in real-time and may not be reversible.
If you need to receive a payment, you now have two options – continue to give out your BSB and account number or, if you find that difficult to remember, you can set up and use a PayID, the choice is yours.
Real-time payments are transactions processed almost immediately and available 24/7 between participating institutions. You no longer have to wait up to 3 business days for payments to reach your account, real-time payments provide convenience and speed.
A PayID is something easy to remember, like a phone number or email address, that you can securely link to your bank account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number.
Osko by BPAY is the first consumer service to be built on the New Payments Platform to use the PayID functionality. Osko sends payments fast between financial institutions, 24/7 – even on weekends! You can make a faster, 24/7 payment with Osko all within your existing mobile or internet banking – too easy! In most cases it will arrive in under a minute. Osko uses PayID, so you can be paid or make payments using someone’s registered mobile number or email address - simple!
If an external institution is enabled for NPP then you can also receive instant payments via BSB and account number via Osko.
Yes, by making a payment using a PayID, you will be choosing to send a payment via the New Payments Platform. All other payments types that you will make (including scheduled payments, BPAY payments and payments to a BSB and Account Number) will be sent traditionally through direct entry and will usually take 24 - 48 hours to arrive in the destination account. Please note that funds transferred on a weekend or public holiday may take longer as they will leave your Qudos Bank account during the end of day processing on the next business day.
End of day processing occurs each weekday at 4pm.
Registering your PayID using the Qudos Bank App:
Registering your PayID online:
Please note, you will receive a validation code by SMS if your PayID is a mobile number or by email if your PayID is an email address.
Yes, multiple PayID types can be linked to the same account. For example, you could link an email PayID and a phone number PayID to the same account.
All eligible Qudos Bank savings accounts can pay and receive payments, excluding BPAY and scheduled payments, in real-time using PayID. All loan accounts can receive payments in real-time if the external institution is enabled for NPP.
You can give your PayID to anyone that needs to pay you, if their financial institution supports payments using PayID. If their financial institution doesn’t support PayID, you can still use your BSB and account number.
Ensure you've downloaded the latest version of the Qudos Bank app
Launch the Qudos Bank app
You can also make a payment within Online Banking
Log into your Online Banking account
Payments made using PayID should arrive in your account within 60 seconds. Please ask the payer to contact their financial institution.
Your payment can still be processed via the current payment platform (Direct Entry) using BSB and Account No. Transfer of funds could take between 1-2 business days depending on the institution.
Registering your PayID requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.
PayID can be linked to only one account. Moving your PayID requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.
Please select the "Dispute PayID" option that appears when you try to register a PayID already in use, this requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.
The NPP has been built with security and fraud front of mind. Payments made via the Platform are currently made by logging in to your usual secure internet or mobile banking and authorising a payment. For extra peace of mind, if you are sending a payment using a PayID, you will also be able to check the name of the person you want to pay before confirming the payment. As always, you should be on the look-out for scammers who could try and trick you into making a payment.
Qudos Bank partner with ORION, who have a dedicated team to monitor and identify fraudulent transactions 24/7. You may receive a call from ORION if the monitoring service notices suspicious payments/PayID.
Using the Qudos Bank App:
Using Online Banking:
You can transfer your PayID to another account, if the account is closed before transferring the PayID please contact our customer service team on 1300 747 747.
Using the Qudos Bank App:
Using Online Banking:
Locking a PayID means you will no longer accept payments through your PayID.
To lock a PayID on the Qudos Bank App:
To lock a PayID using Online Banking:
To unlock a PayID on the Qudos Bank App:
To unlock a PayID using Online Banking: