Keeping your personal information and banking details safe is our top priority. With the recent introduction of a host of new banking services, including Apple Pay, Google Pay and real-time payments, we want to take this opportunity to provide you with a few tips on how you can stay safe when using your mobile and Online Banking services.

Mobile devices are fast becoming the preferred option to make transactions and it can be easy to overlook the security of your own device or Online Banking. As always, you should remain vigilant against the possibility of scammers attempting to compromise banking passwords and account details. Never allow third party access (including remote access) to your devices and especially not to your online banking. It doesn’t matter how convincing or genuine a third party may appear, if you have concerns about a call you should always hang up, and independently contact the company on their registered telephone number or call us directly for assistance.

Additional Tips to assist in protecting you and combating fraud include:

  • Use strong password protection and consider enabling additional security features, such as facial recognition and/or fingerprint reader, on your devices for added authentication. This can be especially useful if your device is lost, stolen or compromised.
  • Ensure you have the latest software update for your mobile device as well as the latest app updates for your banking and security apps as these could contain critical security updates.
    Consider installing up to date anti-virus software on your computer.
  • Only use safe, trusted payment platforms such as Apple Pay and Google Pay. Fraudsters disguise and impersonate payment platforms with the intention of exposing your personal and financial details.
  • Only download trustworthy apps. There are apps available that can be used to expose your information, so be cautious of the apps that are stored on your device.
  • To minimise the risk of compromise it is recommended not to access Online Banking or send sensitive information through non-secure or public Wi-Fi connections.
  • Where possible, switch off the Auto-Save password features in your web browsers as this could give hackers direct access to your online and mobile banking sessions should your computer or devices be compromised.
  • Consider activating notifications and email alerts on your banking sessions and activities and strictly review and monitor these alerts to ensure they are your own activities.
  • Regularly monitor your mobile phone network service to ensure your mobile number has not been used or ported by scammers. Scammers may try porting your mobile number and directly receive your calls or second-factor SMS authentication messages that can allow them to transfer funds out of accounts they may have gained access to via online and mobile banking.
  • Regularly monitor your account transaction history and ensure all transactions are genuine and authorised.


If you believe your account or personal details have been fraudulently compromised, please contact the Qudos Bank Contact Centre immediately to inform us on 1300 747 747.

For additional information, refer to our Security page and our terms and conditions for mobile and Online banking, Apple Pay, Google Pay and PayID.


Qudos Mutual Limited trading as Qudos Bank ABN 53 087 650 557 AFSL/Australian Credit Licence 238 305. The information in this article is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.

Published November 2019