Your merger questions answered

Hi, I'm Brendan Wright, CEO of Qudos Bank. If you're wondering how the proposed merger with Bank Australia might affect your day-to-day banking, I'm here to provide

you with answers and highlight a number of ways it'll improve your banking experience.

This merger is being planned in order to deliver the best of both banks to members, giving you access to improved products, services, and the benefits are being part of a

larger and even better bank. Our goal is to deliver the benefits to members from day one of the merger. As a customer owned bank, our focus remains on you, our members, with all customer service staying proudly based in Australia. Plus, the merger will provide greater investment in new products and digital technology to make your banking experience even better well into the future.

The merger will allow us to combine resources and expertise enabling greater investment in the latest advancements in technology to help deliver even better digital banking and customer service for our members. This will come to life in areas such as faster processing of applications, ongoing improvements to our app and digital banking, and particularly implementing the latest advances in cybersecurity and fraud prevention.

The merger brings increased scale to invest more to ensure we remain competitive and better support our members now and into the future. A combined Qudos Bank and Bank Australia will be one of Australia's largest customer own banks, giving us the opportunity to offer even better products and services while staying focused on what matters most, our members. Our customer first approach means everything we do is driven by your needs, not profits as showing in the transparent approach to changes in interest rates, ensuring the needs of our deposit holders are also considered equally as those that have a loan with the bank.

If the merger proceeds, there'll be an opportunity to access new and unique products currently available at Bank Australia. And for Qudos Bank members, your accounts remain on the same terms and conditions, and how you access them will remain unchanged from day one of the merger. That also includes our Qantas Frequent Flyer range of products, and, of course, you'll continue to enjoy the same great customer first service you trust.

Thank you for trusting us with your banking needs. For more information, visit our website or contact our team. We're here to make your banking seamless.

Thank you for your commitment and loyalty to Qudos Bank. Please reach out with any additional questions. Together we're building an even better bank for the future.