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We've been listening to your feedback—through our merger hub, contact centre, branches, events, and member surveys—because your voice matters. As we approach the merger vote, we know you may have important questions about why we’re proposing this merger and how it will benefit you and our members.
Hear directly from our CEO
To ensure you are well-informed, our CEO, Brendan Wright, answers the key questions members are asking about the proposed merger with Bank Australia. From how your banking experience will improve to what this merger means for the future of our customer-owned bank—these videos are designed to help you make an informed decision.
Your vote matters. Your voice counts.
We are committed to keep you informed every step of the way.
Hi, I'm Brendan Wright, CEO of Qudos Bank. If you've joined us in the last few years, welcome again to the Qudos Bank family. As one of anew generation of members, you likely got questions about how the proposed merger impacts your banking experience. In this video, I'll address key questions you might have about what this means for your accounts, the services you rely on, and the exciting opportunities ahead.
The proposed merger with Bank Australia is a deliberate move to help us provide even better products and services for you, our members. It's about investing in modern secure digital technology that you expect and ensuring we can make a bigger, positive impact in the communities we serve. This merger will make us a stronger, more resilient bank, but will stay true to what makes Qudos unique, being customer owned and offering personalised service, while scale matters in banking, we're committed to using it to serve you better now and in the future.
If the merger goes ahead, your current accounts, loans and cards will remain in place under the same terms and conditions. You'll continue to access the same great services through our contact centre, branches, Internet banking, and the Qudos Bank app. The goal of this merger is to offer even greater value and improved experience for you.
The merger with Bank Australia opens up exciting new opportunities for you. We'll be able to invest more in digital tools and technology that make banking easier so you can expect a smoother, faster and improved experience across the board. This also includes the latest advancements in cybersecurity and fraud prevention, plus, with the combined strength of both banks, we'll be able to invest more to offer better products and improve services well into the future.
There will be no immediate changes to your day to day banking. Your accounts and products will continue on the same terms and conditions, and you'll keep enjoying the same great service you know and trust. After the merger, you'll still have access to the products you love with the added benefit of new opportunities as we invest more into technology and services. It's all about improving your banking experience while maintaining the customer owned banking service you value.
Thank you for taking the time to learn more about what this merger means for you. Together we'll build a better bank for all our members.
Watch Brendan’s short videos for clear answers to your key questions
The proposed merger with Bank Australia is a strategic move to offer better products and services, invest in advanced digital technology, and strengthen our ability to support the communities we serve.
We're committed to:
If the merger goes ahead, your current accounts, loans, and cards will remain the same, with no changes to terms or conditions.
We're committed to:
The merger enables us to combine resources, accelerating investment in the latest technology to enhance your digital banking experience.
We’re committed to:
A merger with Bank Australia brings exciting opportunities, enabling us to invest in advanced digital tools and technology for a smoother, faster banking experience.
We’re committed to:
You still have time to attend an upcoming merger event.
Keep up to date with the latest news about our proposed merger with Bank Australia.
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Qudos Bank operates and where our team members reside.
