Service Updates

Here, we keep you informed about planned maintenance, branch closures and public holiday service availability.

Mobile App - FaceID disabled

Following Apple’s recent security enhancements introduced in iOS versions 18.3 and above, we are aware that iOS users may be experiencing trouble logging into the mobile app via FaceID.

Members can still login to the app by entering their 4-digit PIN. Once logged in, you will be able to re-enable biometrics. Click the menu icon then select Settings from the menu, then FaceID and click the “Use FaceID” toggle tore-enable FaceID on your device.

We apologise for any inconveniences caused and thank you for your understanding.

Unexpected Outage

In-app provisioning for iOS users

Please be advised that Qudos Bank is aware of an issue impacting in-app provisioning for iOS users. We are working on remediating the issue as a high priority.

In the meantime, you can still add your Qudos Bank card to your Apple Wallet manually by entering your card details. If you’ve already added your card, you can continue using it as usual.

Thank you for your patience and understanding.

Scheduled maintenance

There is currently no planned maintenance.

Branch closures

Please note our NSW Branches will be closed on Monday 4 August 2025 and will return to normal operation hours on Tuesday 5 August 2025.

Our contact centre, ATMs, and online banking will still be available. For lost or stolen cards please call 1800 621 199 (24 hours toll free).

Public holiday service availability

Please note our NSW Branches will be closed on Monday 4 August 2025 and will return to normal operation hours on Tuesday 5 August 2025.

Our contact centre, ATMs, and online banking will still be available. For lost or stolen cards please call 1800 621 199 (24 hours toll free).

Stay connected with our App

With Qudos Bank’s digital banking platforms you can safely and easily manage your day-to-day banking. Whether you’re home or abroad, enjoy access to your accounts 24/7 using whichever device you prefer.

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