Mobile App - FaceID disabled for iOS users – find out more
Scheduled Outage: Sunday 4th May – Digital Banking Services – find out more
Mobile App - FaceID disabled for iOS users – find out more
Scheduled Outage: Sunday 4th May – Digital Banking Services – find out more
Following Apple’s recent security enhancements introduced in iOS versions 18.3 and above, we are aware that iOS users may be experiencing trouble logging into the mobile app via FaceID.
Members can still login to the app by entering their 4-digit PIN. Once logged in, you will be able to re-enable biometrics. Click the menu icon then select Settings from the menu, then FaceID and click the “Use FaceID” toggle tore-enable FaceID on your device.
We apologise for any inconveniences caused and thank you for your understanding.
Please be advised that Qudos Bank is aware of an issue impacting in-app provisioning for iOS users. We are working on remediating the issue as a high priority.
In the meantime, you can still add your Qudos Bank card to your Apple Wallet manually by entering your card details. If you’ve already added your card, you can continue using it as usual.
Thank you for your patience and understanding.
Scheduled Outage – Sunday, 4 May 2025
Please be aware that there is a system outage taking place this Sunday 4th May 2025, between 12:30am – 4:30am AEST that will impact digital banking services. During this period, online banking and mobile banking services will be unavailable.
Please note: during this offline period customers will still have access to card and digital wallet payments. Transactions and daily limits remain the same.
We apologise for the inconvenience this may cause and thank you for your patience and understanding.
There is currently no planned branch closures.
There is currently no public holiday service changes.
With Qudos Bank’s digital banking platforms you can safely and easily manage your day-to-day banking. Whether you’re home or abroad, enjoy access to your accounts 24/7 using whichever device you prefer.
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Qudos Bank operates and where our team members reside.
