ePayments Code

What is the ePayments Code?

The ePayments Code is a voluntary Code regulating consumer electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY®.

Detailed information about the Code can be found on the ASIC website.

Our responsibilities to you under the Code?

As a subscriber to the ePayments Code we will (among other things):

• provide customer disclosures in relation to fees, transaction limits and other terms and conditions;
• give receipts and statements in certain circumstances; and
• provide consumer protection in cases of fraud and unauthorised transactions, including online mistaken payments.

How you can protect yourself?

By managing your card and pass code security.

Pass code security

Pass code means a password or code that you must keep secret, that may be required to verify you or authenticate a transaction. Examples include your card PIN or internet password or a code generated by a security token.

Did you know if you run into a situation where you lose your card or it gets stolen, you can lock it instantly within the Mobile App or Online Banking? You can also change your pass code as frequently as you like, giving you extra security and peace of mind.

Our guidelines for keeping your pass code secure:

1. Don’t let anyone see you enter your card pin. Cover the keypad with your hand when entering your pin.
2. Don’t select a pass code that could easily be associated with you, such as a birthday, phone number or postcode and don’t use anything else that’s too simple to figure out.
3. Don’t disclose your pass codes to anyone, this includes family members, friends or additional card holders.
4. Don’t choose a pass code which is a numerical sequence or pattern (e.g. 1,2,3,4 or, 5,5,5,5), choose random selections as these offer stronger protection.
5. Don’t let anyone else use your pass codes or card, only you should have use of your card.
6. Do not respond to emails, phone calls or texts asking for your pass codes. Qudos Bank will never ask for this information.
7. Keep card secure at all times.
8. Memorise your pass codes! DO NOT record your pass codes on your card, mobile phone or computer.

Card Security

At Qudos Bank, we take your security seriously. That’s why our credit and debit cards come with security features that help protect your information. We’ve also implemented a number of different initiatives behind the scenes to help protect you and your card.

To keep your card transactions safe, we:

• Partner with ORION, to monitor suspicious card transactions 24/7
• Issue cards which have been embedded with a security chip, making it more difficult to copy your card details
• Protect your online Visa card transactions using Visa Secure
• Offer SMS and email alert notifications to notify you of purchases
• Allow you to manage your card in Online Banking and the Mobile App, making it easier for you to report a card lost or stolen, anytime and anywhere
• Allow you the ability to change your PIN online
• Remember, you should always protect your card like it’s cash and never hand over your card or card details to anyone if you’re unsure

If you have noticed suspicious activity on your account or suspect someone may know your personal account or card details including your PIN, or if your card is lost or stolen, please ensure that you report it immediately in the Mobile App, Online Banking or by contacting us on 1800 621 199 (24 hours toll free) or during business hours 1300 747 747.

Please note: These are guidelines only. While following these steps will help you to protect your card and PIN, your liability for any losses arising from unauthorised transactions is determined in accordance with the ePayments Code. For further information please see our Terms and Conditions for Savings Accounts and Payment Services or ePayments Code.