Here's how we can help

Search or browse FAQs

Find answers to frequently asked questions by using the Search bar or browsing our FAQs.

Secure Mail in Online Banking

Customers can send us secure messages and account enquiries by logging into Online Banking and using Secure Mail.

Message via Mobile App

Send us a message on the go using the Qudos Bank App.

Call Us

You can call our local team on 1300 747 747 Mon to Fri 7am-7pm (AEST) and Sat 9am-5pm (AEST) or +61 2 9582 3200 if you’re overseas.

Visit Us


You can visit our friendly personal bankers at a Qudos Bank branch in Sydney, Melbourne and Brisbane. Find out more about your nearest branch location.

General Enquiries


For all general enquiries, please complete our online enquiry form and we'll get back to you as soon as possible.

Telephone Banking


You can call 1300 360 865.

Telephone banking is available 24/7 from anywhere in Australia.

Lost, Stolen or Damaged Cards

Update the status of your card on the Mobile App or
1800 621 199 (24 hours toll free) or
1300 747 747 (during business hours) or
+61 2 9959 7686 (from overseas).

National Relay Service


If you’re hearing-impaired or speech-impaired, you can use the type telephone service (TTY) by calling 1333 677 then ask for 1300 747 747. For more information visit the National Relay Service.

Support Services

Password Resets

You can reset your Online Banking password via the login screen of Online Banking.

Complaints

If you’d like to make a complaint please follow our Complaints Resolution process or call 1300 747 747.

Fraud

If you believe you have been a victim of fraud or suspect unauthorised activity on your account, please contact us.

Insurance Services

If you’d like to take out a new policy or lodge an insurance claim please visit our Insurance page.

Financial Hardship

If you’re facing financial hardship and require assistance, visit our Financial Hardship page.

Financial Planning

If you’d like some assistance with planning for the future, please contact us.

Corporate Office Details

Address

Connect Corporate Centre
Level 8, 191 O’Riordan Street
Mascot NSW 2020

Postal

Locked Bag 5020
Mascot NSW 1460

Fax

+61 2 9582 3452

Business Numbers

BSB

704 865

ABN

53 087 650 557

AFSL / Australian Credit Licence

238305


Connect with us

Stay in touch with us on social media so you can share your feedback, receive customer support and keep up to date with the latest Qudos news. Visit our social media page for more information.

Customer-First Banking

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