eStatements

Many of our longer-term customers would know that we have implemented initiatives and supported not-for-profit organisations to do our bit for the environment for several years now and since moving into our new headquarters at Mascot, we have made a concerted effort to go paperless across administrative functions wherever possible.

The next step in this effort will be switching from paper statements to electronic statements (eStatements) for our customers, except where you tell us otherwise.

Each month you will receive an email notification that your eStatement is ready to be viewed online rather than receiving it via post, this helps reduce our paper trail and easing some of the strain on our environment. They also make organizing and archiving your statements easy with them being stored online by date – perhaps freeing up some of that coveted drawer space!

Yes, eStatements are much better for our environment than paper statements, but there are also many other benefits including:

• Security: Lose the paper trail of personal information. With eStatements, your information is password protected through Online Banking or via the mobile app. You’re also reducing the risk of identity fraud, protecting your information from potential mailbox theft.
• Easy Access: Conveniently access your statements on the go, anytime, anywhere via Online Banking and the mobile app.
• Organised: Declutter your home from paper and personal filing. With eStatements all your information is kept in one spot, available to download whenever you need it. You also have access to up to 10 years of statements.
• Reducing cost efficiencies: sending less paper statements reduces cost efficiencies so we can invest them back into the products and services we provide to help customers reach financial goals.

Over the coming months we’ll be moving towards switching all Qudos Bank customers to eStatements. Please keep an eye out for more information on this change, and when it might impact you and your statements.

We do respect that some customers would still prefer to receive paper statements, and while we really encourage you to give eStatements a go, you can opt in to receive paper statements by contacting us via Secure Mail or by calling 1300 747 747.